management 420 exam 2 questions and
answers
leaking pipline - Answer-start leaving workplace bc they don't think they are getting the
support they deserve. Instead of fighting they just leave
organizational culture definition - Answer-the system of shared beliefs and values that
guides behavior in organizations
why is organizational culture important? - Answer-the best organizations are likely to
have strong cultures that are clear, well defined, and widely shared among members.
these cultures encourage positive work behaviors and discourage dysfunctional ones.
determinants of organizational culture - Answer--Organization's founder- founder sets
culture standards
-Influential individuals and/or groups
-Policies and strategies- look at employee manual
-Corporate success and shared experiences- value based management
-Symbols, stories, language, slogans, and ceremonies. Slogans- sometimes
organizations change culture over time to represent what they are apart of
examples: Target: LISA- look inside always, like inside of show box or whatever to
make sure whatever is in there is supposed to be. BOB- bottom of basket- look in
bottom of basket. Can say both of these infront of customers without offending them
Mary K- pink is a symbol for breast cancer, they have ceremonies where everyone
wears pink
managing organizational culture - Answer-1.Organizational Socialization-Socialization-
people get more into it, stories, language culture, deeper than HR orientation
2.Reward and promote people whose behaviors are consistent with desired cultural
values -recognition, not just money
3.Training- McDonalds management/ franchisor training: slogan " ketchup runs through
our veins"
4.Recruitment/Selection Process
5.Articulating the culture through slogans, ceremonies, and shared experiences
changing organizational culture - Answer--Have a clear idea of what kind of culture you
want to create
-Bring outsiders to important managerial positions
-Adopt new slogans, stories, ceremonies, and purposely breaking with tradition
video- zappos - Answer-Background- biggest online shoe store located in vegas,
warehouse in Kentucky.
-95% revenue comes from customers
-Toni- founder, developing organizational culture, seems laid back, calm
, -Toni makes $36,000/year less than some employees, sold last company to Microsoft
for millions
-zappos was bought by amazon but he still runs it
Important bc he doesn't need the money, he is doing this bc he wants to help other
people and make the company successful
-Great benefits, free food (to make people comfortable/ productive), free medical and
dental insurance
-Throughout training he will offer new employees up to $2,000 to leave bc he wants
people there that genuinely want to be there
-Cross training- trains employees for every job bc flexibility, helps build a team.
Important to understand what others are going through in your company
At Ray's cafe, the owner always treats the customer with respect, and if any customer
complains about the quality of a cake or coffee, the owner himself addresses the issue
to the customer satisfaction. This has insured that Ray's cafe has become a very
popular coffee shop. This represents Ray's Cafe's ______
a.power culture
b.task culture
c.core culture
d.peripheral culture - Answer-C
baby boomers - Answer-devoted, loyal, prefer face to face, don't enjoy emails, don't like
flexible work environment, traditional 8-5, thinks should start at bottom and work their
way up, hard workers, thinks their work is who they are, 1946-64
generation X - Answer-birth rate at it's lowest, 36% of todays workforce, don't like to be
micromanaged, expect to be left alone to know what to do, tend to value personal life in
addition to work, want nights and weekends free, changed shift into thinking my work is
not who I am. 1965-84
millenials - Answer-16% of workforce, technology based, more options for jobs, said to
be lazy, everything at the click of a button, want instant gratification, high maintenance,
good at multitasking. 1981-2000
gender subcultures - Answer-male dominated workforce- mechanic, military, science
based, doctor, men were supposed to be bread winners. Female dominated- education,
beauty, nursing, woman are more nurturing and caring, more comfortable in this work
environment,
Achieving gender diversity isn't easy within corporations
cost argument for diversity - Answer-Decreasing the cost of doing business
resource acquisition argument - Answer-Broadening the resources acquisition basis
marketing argument - Answer-improved marketing in diverse customer groups knowing
their wants and needs
