Management 420 Exam 1 Questions with
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Chapter 1 - Answer-Manager
Management Process - Answer-1. Take input (human resources, financial, physical,
and informational) 2. Planning & decision making (setting up goals, figuring out how to
manage and achieve them through planning) 3. Organizing (arranging tasks, people
and other resources to accomplish the work) 4. Leading (inspiring people to work hard
and achieve high performance) 5. Controlling (measuring performance and getting
desired results) 6. Goals you want to attain (efficiently, effectively)
Efficiently - Answer-using your resources wisely, wastes very little (time or resources),
produces quickly and intelligently
Effectively - Answer-making the right decisions for your company
-Ex. You make the most efficient tv, save resources, costs little; but it is black and white.
This is efficient but not effective, produces at high level, measured by performance
review, affects the quality of product or service
Define management - Answer-?
Managerial functions - Answer-1. Planning and decision making 2. Organizing 3.
Leading 4. Controlling
Planning and Decision making - Answer-Determine course of action, Setting up our
goals, Figuring out how to manage and achieve those goals through planning
Organizing - Answer-Coordinating activities and resources, Arranging tasks, people and
other resources to accomplish the work
Leading - Answer-Motivating and managing people, Inspiring people to work hard to
achieve high performance, This show how well of a leader you are: are you inspiring
others, mentoring, You need to motivate others, This sets the organizational structure
Controlling - Answer-Monitoring Progress and Comparing Actual Numbers to Set
Standards, Measuring performance and taking actions to ensure desired results, How to
handle when people are doing their job
Types of managers - Answer-1. Top 2. Middle 3. First Level. The people that lead the
most are leaders go down as you move up. Organizing goes up as you move up the
chain
, Top management - Answer-Create your game plan, makes decisions, what our
company is going to do, (CEO, CFO, Executive Director, President) there are the
highest up, but the smallest in numbers. 36% organizing, 35% planning, 22% leading,
19% controlling
Middle Management - Answer-Largest number of people, most likely to being fired,
you're getting direction from top management and relaying it to the first line manager
(district managers, plant managers, deans). 36% leading, 33% organizing, 18%
planning, 13% controlling
First Line Managers - Answer-in charge of the workers (floor manager, supervisor, team
leaders, department heads). 51% leading, 24% organizing, 14% planning, 10%
controlling
10 Managerial Roles - Answer-1. Interpersonal roles 2. Informational roles 3. Decisional
roles
Interpersonal Roles - Answer-How a manger interacts with other people, how they deal
with people, how they deal with rules and Policies 1. figurehead 2. Leader 3. Liaison
works with people internally and externally
Informational Roles - Answer-How a manger exchanges and processes information 1.
Monitor 2. Disseminator 3. Spokesperson: act as a way of communication between
what is happening at work
Decisional roles - Answer-How a manager uses information in decision making 1.
Entrepreneur 2. Distribution handler 3. Resource allocator 4. Negotiator
FedEx Video - Answer-Fred Smith created the company to ship packages overnight,
huge airport that sends 45 packages a second and 500,000 packages a night, planes
land every 30 seconds, Valentine's day is second busiest day, gives benefits to their
employees, have 6 different hubs, jet named wendy, don't be a manager people are
afraid to tell bad news to, marie leader and his idea got a C on a paper at Yale, they
have their own weather system, NBC nightly news with Brian Williams
Managerial Skills - Answer-By Robert Katz 1. Technical 2. Interpersonal 3. Conceptual
4. Diagnostic 5. Communication 6. Decision-Making 7. Time-Management
Technical - Answer-jobs specific knowledge to perform tasks, good for low level
because they are working with the employees doing those jobs
Interpersonal - Answer-human skills, how to interact with people, needed in all three
levels of management, these are the people that advance faster; networking: help
create connects that will help you in your professional career or for the business
