Evidence Based Management - Answer-Translating principles based on best evidence into organizational practice, bringing rationality to the decision making process
What are the Ten (10) types of roles that mangers play? - Answer-Interpersonal:
1. Figurehead
2. leader
3. Liaison
Informationa...
KSU Management 420 Exam 1 Questions
and Answers
Evidence Based Management - Answer-Translating principles based on best evidence
into organizational practice, bringing rationality to the decision making process
What are the Ten (10) types of roles that mangers play? - Answer-Interpersonal:
1. Figurehead
2. leader
3. Liaison
Management Definition - Answer-The art of getting things done.
Through others efficient and effective efforts
What are the four levels of management? - Answer-1. Top Managers, Middle 2.
Managers,
3. First-Line Managers
4. Team Leaders
What are the four functions of management? - Answer-Planning (Set Goals),
Organizing (Arrange Tasks)
Leading (Motivate and direct),
Controlling (Monitor performance and take corrective action)
What are the 7 managerial skills? - Answer-1. Technical :
- Basic knowledge on getting work done.
- Lower managers need most
2. Interpersonal (human)
-Biggest focus
- Ways to improve emotional intelligence and ability to manage selves and relationships
efficiently
, -All 3 manager levels need
3. Conceptual: Seeing big picture
-Top levels need most
- Know how to adapt, learn
4. Diagnostic
-Similar to the doctor cause they diagnose symptoms
Fed-Ex Video - Answer-Background info:
-CEO: Fred Smith
-Fed-Ex is 6th largest airline in world
-Fred s biggest problem and asset (succession)
Other:
-99.7 success rate
-Important to leadership: Don't let people be afraid to deliver bad news
-Controlling: Succession, planning and whos taking over company
CHAPTER 3 - Answer-...
Ethics - Answer-Standards of right and wrong that influence behaviour
Values - Answer-Beliefs about whats appropriate.
Includes terminal and instrumental values (next)
Terminal Values - Answer-Preferences about desired end states
Ex: Self-respect, freedom, happiness
Instrumental values - Answer-Preferences regarding means to desired roles
Ex: Honesty, ambition, imagination and self-discipline
Moral views - Answer-Does decision/behavior respect rights of all humans
ex: Right to free speech, privacy
Utilitarian view - Answer-"greatest good for greatest number"
Ex: Managers using profit, efficiency to determine whats best
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