Idis 240 Exam 1 Vestal Questions And Answers
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OEM ANS✔✔ Original Equipment Manufacturer - buys the product and
"rebrands" to sell as their own with warranty
MRO ANS✔✔ Maintenance Repair Operation - people who fix something with
a problem
Contractor ANS✔✔ Person who provides supplies or service under contract
Breaking bulk ANS✔✔ Shipping something in individual components
3PL ANS✔✔ 3rd Party Logistics Provider - specializes in warehousing and
transportation services that customize to customers based on market
conditions
RFID ANS✔✔ Radio Frequency Identification Tags
What is supply chain management? ANS✔✔ A management system that
coordinates and integrates all the activities performed by supply chain
members into a seamless process, from the source to the point of
consumption, resulting in enhanced customer and economic value.
Why is a supply chain needed? ANS✔✔ -inadequate finances for certain
functions
, Solution 2024/2025
Pepper
-product assortment
-"contact efficiency"
What are the 5 specific service outputs ANS✔✔ -selling the product
-inventory on hand
-credit extending for customers
-transportation to customer's location
-servicing such as assembling product
Why do distributors have channel power? (3) ANS✔✔ -they can economically
provide the services needed to get the product to the consumer
-they can anticipate future trends and future changes
-servicing and providing aftermarket support
What are the trends benefitting distributors? (4) ANS✔✔ -information of
trends is becoming more valuable
-JIT inventory always needs to be ready
-mass customization of products
-reduction of vendors
What are the types of distribution? (3) ANS✔✔ -Exclusive - one Maserati
dealer
-Selective - few Rolex dealers
-Intensive - many Coca-Cola dealers
, Solution 2024/2025
Pepper
Define "product-based" and "customer-based" purchasing. ANS✔✔ -Product-
based - buy off what will make a profit; old-fashioned
-Customer-based - buy based off what the customer needs
Define receiving. ANS✔✔ Must avoid error and be done in a timely manner
Define "counter-sales", "inside sales", and "outside sales." ANS✔✔ -Counter-
sales - interaction with a counter and display
-Inside-sales - no face to face interaction; difficult to sell
-Outside-sales - going to the customers place of business
When is a sale completed? ANS✔✔ A sale is completed once the product is
bought and utilized.
Define "order filling." ANS✔✔ Fulfilling an order once the ticket is printed;
should be done in an efficient manner
Define "buy-out." ANS✔✔ When a distributor sells out of something, they
must go to a local dealer and buy it and sell for a loss in order to keep
future business
What are responsibilities of the manufacturer? (3) ANS✔✔ -producing quality
products
-creating markets
-understand and protect the industrial channel
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