EBTM365MidtermExamQuestionsand
Answers.
Buying goods or services instead of producing them in-house - Correct Answer
outsourcing
Which of the following is not a characteristic of service operations?
a) intangible output
b) higher customer contact
c) high labor content
d) easy measurement of...
EBTM 365 Midterm Exam Questions and
Answers.
Buying goods or services instead of producing them in-house - Correct Answer
outsourcing
Which of the following is not a characteristic of service operations?
a) intangible output
b) higher customer contact
c) high labor content
d) easy measurement of productivity
e) low uniformity of input - Correct Answer d) easy measurement of productivity
Operations and sales are the two ________ functions in businesses. - Correct Answer line
Two widely used metrics of variation are the __________ and the _________. - Correct
Answer mean, standard deviation
Which of the following is essential to consider with respect to managing a process to meet
demand? - Correct Answer capacity
Productivity is expressed as: - Correct Answer output divided by input
Which of the following is not a factor that affects productivity? - Correct Answer product
price
Productivity growth can be calculated as: - Correct Answer ((current productivity - previous
productivity) / (previous productivity)) * 100
The external elements of SWOT analysis are: - Correct Answer opportunities and threats
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