ORGB MC Exam 2 Questions & Answers 2024/2025
Social role stress - ANSWERSharmful to the job satisfaction and affective commitment of newcomers to the organization.
Two categories of Social role stress - ANSWERSrole conflict, role ambiguity
Role conflict - ANSWERSresults from inconsistent...
Social role stress - ANSWERSharmful to the job satisfaction and affective commitment of newcomers to
the organization.
Two categories of Social role stress - ANSWERSrole conflict, role ambiguity
Role conflict - ANSWERSresults from inconsistent or incompatible expectations
Role ambiguity - ANSWERSthe confusion a person experiences in relation to the confusion of others.
May be cause by misunderstanding what is expected, not knowing how to do it, or not knowing the
result of failure to do it.
Yerkes-Dodson law - ANSWERSindicates that stress leads to improved performance up to an optimum
point. Beyond that point, stress has a detrimental effect on performance.
Organizational distress - ANSWERSa variety of indirect costs of mismanaged stress for an organization.
Type A - ANSWERScompetitiveness, time urgency, social status insecurity, aggression, hostility, and a
quest for achievements
Preventative stress management - ANSWERSAn organizational philosophy according to which people and
organizations should take joint responsibility for promoting health and preventing distress and strain
The three stages of preventive stress management - ANSWERSprimary, secondary, and tertiary
prevention.
Primary prevention - ANSWERSintended to reduce, modify, or eliminate the demand or stressor causing
stress.
, Secondary prevention - ANSWERSintended to alter or modify the individual's or the organization's
response to a demand or stressor.
Tertiary prevention - ANSWERSintended to heal individual or organizational symptoms of distress and
strain.
Job strain model - ANSWERSsuggest that the combination of stringent demands and restricted control
leads to high-strain job
Employee assistance program - ANSWERSmay be helpful in referring employees to appropriate
caregivers
Dominant defensive behavior - ANSWERScharacterized by overtly aggressive and domineering behavior.
It is offensive in nature, sometimes culminating in verbal or physical harassment.
Labeling - ANSWERSused to portray another person as abnormal or deficient
Men are comfortable conversing while sitting side by side, whereas women prefer to converse: -
ANSWERSFace to Face Communication
Nonverbal communication - ANSWERSAll Elements of communication that do not involve words or
language
Nondefensive communication - ANSWERScharacterized as centered, assertive, controlled, informative,
realistic, and honest. The speaker exhibits self-control and self-possession without rejecting the listener.
Shared leadership: - ANSWERSDynamic, collaborative process
-Exhibited by multiple people to achieve a common purpose
-Also called, "democratic Leadership": sharing decision making ability with group members social
equality
-Process not specialized role
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