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CIS Misc exam with complete solutions 2024.
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CIS Misc exam with complete solutions 2024.
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CIS Misc exam with complete solutions 2024y y y y y y
Call yScripting y- yANSWER✓✓-Accesses yorganizational ydatabases ythat ytrack ysimilar yissues
yor yquestions yand yautomatically ygenerate ythe ydetails yfor ythe yCSR ywho ycan ythen yrelay
ythem yto ythe ycustomer.
Campaign yManagement y- yANSWER✓✓-Guides yusers ythrough ymarketing ycampaigns
yperforming ysuch ytasks yas ycampaign ydefinition, yplanning, yscheduling, ysegmentation, yand
ysuccess yanalysis
Collaboration y- yANSWER✓✓-An yIT-based yset yof ytools ythat ysupports ythe ywork yof yteams yby
yfacilitating ythe ysharing yand yflow yof yinformation
Contact yCenter y- yANSWER✓✓-Customer yservice yrepresentatives y(CSRs) yanswer ycustomer
yinquiries yand yrespond yto yproblems ythrough ya ynumber yof ydifferent ycustomer ytouchpoints.
Contact yManagement yCRM ySystem y- yANSWER✓✓-Maintains ycustomer ycontact yinformation
yand yidentifies yprospective ycustomers yfor yfuture ysales.
Content yManagement ySystem y- yANSWER✓✓-Provides ytools yto ymanage ythe ycreation,
ystorage, yediting, yand ypublication yof yinformation yin ya ycollaborative yenvironment.
Content yProvider y- yANSWER✓✓-Companies ythat yuse ythe yInternet yto ydistribute ycopyrighted
ycontent, yincluding ynews, ymusic, ygames, ybooks, ymovies, yand ymany yother ytypes yof
yinformation.
Cross y- yANSWER✓✓-Selling y- ySelling yadditional yproducts yor yservices yto ya ycustomer
Customer yMetrics y- yANSWER✓✓-Assesses ythe ymanagement yof ycustomer yrelationships yby
ythe yorganization
Cyberterroist y- yANSWER✓✓-The yuse yof ycomputer yand ynetworking ytechnologies yagainst
ypersons yor yproperty yto yintimidate yor ycoerce ygovernments, yindividuals, yor yany ysegment yof
ysociety yto yattain ypolitical, yreligious, yor yideological ygoals.
Disintermediation y- yANSWER✓✓-Occurs ywhen ya ybusiness ysells ydirect yto ythe ycustomer
yonline yand ycuts yout ythe yintermediary.
Economic yFeasibility y- yANSWER✓✓-measures yhow ywell ya ysolution ymeets ythe yidentified
ysystem yrequirements yto ysolve ythe yproblems yand ytake yadvantage yof yopportunities.
EGovernment y- yANSWER✓✓-Involves ythe yuse yof ystrategies yand ytechnologies yto ytransform
ygovernment(s) yby yimproving ythe ydelivery yof yservices yand yenhancing ythe yquality yof
yinteraction ybetween ythe ycitizen-consumer ywithin yall ybranches yof ygovernment.
Employee yRelationship yManagement y- yANSWER✓✓-(ERM) yProvides yemployees ywith ya
ysubset yof yCRM yapplications yavailable ythrough ya yweb ybrowser.
Folksonomy y- yANSWER✓✓-Similar yto ytaxonomy yexcept ythat ycrowdsourcing ydetermines ythe
ytags yor ykeyword-based yclassification ysystem.
Downloaded yby: ygiftonwenna y| Want yto yearn
ygonwenn819@student.glendale.edu y$1.236
Distribution yof ythis ydocument yis yillegal extra yper yyear?
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