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D512 task 2 pilot plan With Complete SolutionD512 task 2 pilot plan With Complete SolutionD512 task 2 pilot plan With Complete SolutionD512 task 2 pilot plan With Complete SolutionD512 task 2 pilot plan With Complete SolutionD512 task 2 pilot plan With Complete SolutionD512 task 2 pilot plan With C...

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  • October 23, 2024
  • 9
  • 2024/2025
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D512 task 2 pilot plan

Pilot Plan Template
lt lt




Create lta ltpilot ltplan ltin ltresponse ltto ltthe ltVOC ltreport ltfound ltin ltthe ltcourse ltusing ltthis
lttemplate.


A. lt ltPerform lta ltroot-cause ltanalysis ltby ltdoing ltthe ltfollowing:

1. lt ltCritique ltthe ltcontinuous ltquality ltimprovement lt(CQI) ltteam’s ltfive ltwhys ltanalysis
ltby ltexplaining lthow ltit ltcould lthave ltbeen ltconducted ltmore lteffectively.


Shelbyville ltMedical ltCenter lthas ltdifferent ltareas ltwhere lttheir ltpercentage
ltfalls ltbelow ltthe ltnational ltaverage ltof ltpatient ltsatisfaction. ltThe ltareas

ltbelow ltthe ltnational ltaverage ltare ltareas ltthe ltcenter ltneeds ltto ltimprove.

lt(The ltVoice ltof ltthe ltCustomer ltReport, ltn.d.) lt ltThe ltCQI ltteam’s ltfive ltwhys

ltanalysis ltcould lthave ltbeen ltconducted ltmore lteffectively ltby ltfocusing lton

ltthe ltmultiple ltroot ltcauses ltor ltissues ltrather ltthan ltone. ltThe ltpatient’s

ltdissatisfaction ltis ltrelated ltto ltmore ltthan ltone ltissue ltin ltthe ltShelbyville

ltMedical ltCenter. ltMany ltcomponents ltneed ltto ltbe ltaddressed ltand ltreviewed

ltmore ltthoroughly ltand ltcreate ltan ltimprovement ltplan ltbased lton ltthe

ltfindings. lt




a. Discuss ltwhether ltthe lt“why” ltcycle lthas ltbeen ltperformed ltto lta ltlogical ltend ltin ltwhich
ltadditional ltquestions ltwould ltnot ltchange ltthe ltresponse.


The ltroot ltcause ltanalysis lt(5 ltwhys) ltis lta lthighly lteffective ltanalytic
ltapproach ltthat ltuncovers ltmany ltlayers ltof ltcausation ltthrough ltmultiple

ltsystems ltand ltprocesses ltthat ltusually ltfail, ltproducing lterrors. lt(Lighter,

lt2023) lt(pg.114-115). ltUsing ltthis lttool ltwill ltallow lta ltlogical ltend ltwhere

ltadditional ltquestions ltmay ltprovide ltadditional ltinformation ltand ltwould ltnot

ltlikely ltchange ltthe ltresponse. lt




2. lt ltUsing ltthe lttemplate ltbelow, ltcreate ltan ltIshikawa ltdiagram ltusing ltthe ltinformation
ltfrom ltthe ltSIPOC ltProcess ltdiagram ltfrom ltTask lt1 ltand ltthe ltfive ltwhys ltanalysis.




a. Explain ltthe lteffectiveness ltof ltusing ltthe ltIshikawa ltdiagram ltto ltsynthesize ltthe
ltresults ltfrom ltmultiple ltinformation ltsources.


The ltIshikawa ltdiagram ltallows ltthe ltCQI ltteam ltto ltpinpoint ltprocesses ltor
ltconnections ltbetween lteach ltelement ltand ltthe ltresults ltcausing ltthe

ltdissatisfaction ltof ltthe ltmedical ltcenter. ltThe ltCQI ltteam ltcan ltuse ltthe


Confidential ltand ltProprietary ltInformation. lt© ltWestern ltGovernors ltUniversity. ltAll ltRights ltReserved. lt lt lt

, ltcause-and-effect ltmethod ltto lttarget ltcritical ltproblems ltand ltimprove ltthe
ltemergency ltdepartment's ltsatisfaction ltrate. ltThe ltSPIOC ltmap ltallows ltthe
ltmedical ltcenter’s ltleadership ltto ltreview ltthe ltpatient’s ltvisits ltfrom

ltbeginning ltto ltend ltto ltimprove ltthe ltexperiences ltby ltcreating ltan

ltinnovative ltplan. lt




b. Discuss ltyour ltassumptions ltabout ltthe ltorganization, ltits ltprocesses, ltor ltboth ltto
ltcomplete ltthe ltIshikawa ltdiagram.


Based lton ltthe ltdata ltfrom ltthe ltVoice ltof ltthe ltConsumer ltReport, lt
-Patients ltwho ltreported ltthat ltthey lt“Always” ltreceived lthelp ltas ltsoon ltas
ltthey ltwanted lt(62%) lt(68% ltNational ltAverage)

-Patients ltwho ltreported ltthat lttheir ltdoctors lt“Always” ltcommunicated ltwell
lt(76%) lt(82% ltNational ltAverage)

-Patients ltwho lt“Strongly ltAgree” ltthey ltunderstood lttheir ltcare ltwhen ltthey
ltleft ltthe lthospital lt(45%) lt(51% ltNational ltAverage) lt

lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt(The ltVoice ltof ltthe ltCustomer ltReport, ltn.d.)

My ltassumptions ltabout ltShelbyville ltMedical ltCenter ltand ltits ltprocess ltwere
ltthat ltthe ltimprovements ltrequired ltfocus lton ltthe ltlow-level ltpercentage

ltrates ltbelow ltthe ltNational ltAverage. ltThe ltthree ltareas ltthat ltneed ltto ltbe

ltfocused lton ltimproving ltare ltall lt6% ltlower ltthan ltthe ltNational ltAverage.

ltThe ltCQI ltteam ltshould ltanalyze ltthese ltproblems ltin-depth, ltresulting ltin

ltidentifying ltthe ltissues ltand lttheir ltcauses. ltThe ltIshikawa ltdiagram ltwill

ltassist ltthe ltteam ltin ltunderstanding lthow ltthe ltproblems ltare ltconnected

ltbetween ltthe ltemergency ltdepartment's ltpeople, ltmaterials, ltmethods, ltand

ltenvironment. lt(Lighter, lt2023)




lt




B. lt ltUsing ltthe ltinformation ltfrom ltthe ltroot-cause ltanalysis ltin ltpart ltA lt(e.g., ltthe
ltfive ltwhys ltanalysis ltand ltthe ltIshikawa ltdiagram) ltand ltthe ltpreviously ltcompleted

ltproject ltcharter ltfrom ltTask lt1, ltdo ltthe ltfollowing:


1. lt ltIdentify ltthree ltopportunities ltfor ltimprovement.

Patients ltunderstand lttheir ltcare ltplan ltbefore ltand ltafter ltdischarge.
1.
The ltpatient ltreceives lthelp ltwhen ltrequested.
2.
Improving ltcommunication ltbetween ltphysicians ltand ltpatients.
3.


2. lt ltRecommend ltone ltimprovement ltstrategy ltfor lteach ltof ltthe ltthree ltopportunities
ltidentified ltin ltpart ltB1.


Opportunity Improvement ltStrategy
Patients lthave Patients ltmust ltunderstand ltwhy ltand ltwhat ltthey ltare ltbeing ltevaluated ltfor
lta ltclear ltto ltjustify lttheir lttreatment ltplan. ltIf ltpatients ltdo ltnot ltreceive ltclear



Confidential ltand ltProprietary ltInformation. lt© ltWestern ltGovernors ltUniversity. ltAll ltRights ltReserved. lt lt lt

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