Exam (elaborations)
CIS Misc Questions And Answers Latest Update
- Course
- CIS MISC
- Institution
- Arizona State University
CIS Misc Questions And Answers Latest Update
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Solution 2024/2025Pepper
CIS Misc Questions And Answers Latest Update
Call Scripting ANS✔✔ Accesses organizational databases that track similar
issues or questions and automatically generate the details for the CSR who
can then relay them to the customer.
Campaign Management ANS✔✔ Guides users through marketing campaigns
performing such tasks as campaign definition, planning, scheduling,
segmentation, and success analysis
Collaboration ANS✔✔ An IT-based set of tools that supports the work of
teams by facilitating the sharing and flow of information
Contact Center ANS✔✔ Customer service representatives (CSRs) answer
customer inquiries and respond to problems through a number of different
customer touchpoints.
Contact Management CRM System ANS✔✔ Maintains customer contact
information and identifies prospective customers for future sales.
Content Management System ANS✔✔ Provides tools to manage the
creation, storage, editing, and publication of information in a collaborative
environment.
Content Provider ANS✔✔ Companies that use the Internet to distribute
copyrighted content, including news, music, games, books, movies, and
many other types of information.
, Solution 2024/2025
Pepper
Cross ANS✔✔ Selling - Selling additional products or services to a customer
Customer Metrics ANS✔✔ Assesses the management of customer
relationships by the organization
Cyberterroist ANS✔✔ The use of computer and networking technologies
against persons or property to intimidate or coerce governments,
individuals, or any segment of society to attain political, religious, or
ideological goals.
Disintermediation ANS✔✔ Occurs when a business sells direct to the
customer online and cuts out the intermediary.
Economic Feasibility ANS✔✔ measures how well a solution meets the
identified system requirements to solve the problems and take advantage of
opportunities.
EGovernment ANS✔✔ Involves the use of strategies and technologies to
transform government(s) by improving the delivery of services and
enhancing the quality of interaction between the citizen-consumer within all
branches of government.
Employee Relationship Management ANS✔✔ (ERM) Provides employees with
a subset of CRM applications available through a web browser.
Folksonomy ANS✔✔ Similar to taxonomy except that crowdsourcing
determines the tags or keyword-based classification system.
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