APCO TEST Questions and Correct Answers the Latest Update and Recommended Version
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Course
APCO
Institution
APCO
List the combined verbal and nonverbal elements that communicate to the telecommunicator
the situation being reported
Comfortable tone
Encourages conversation
Demonstrates interest
Signals understanding
Message format
List and describe the six components of the communications cycle
T...
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APCO TEST Questions and Correct
Answers the Latest Update and
Recommended Version
List the combined verbal and nonverbal elements that communicate to the telecommunicator
the situation being reported
✓ Comfortable tone
✓ Encourages conversation
✓ Demonstrates interest
✓ Signals understanding
✓ Message format
List and describe the six components of the communications cycle
✓ The sender: the person who initiates the conversation
✓ Receiver: The target of the conversation. Can be a person or group.
✓ Message: THe idea/purpose of the conversation
✓ Medium: The form in which the message is transferred between the sender and receiver.
✓ Context: The situation in which the exchange takes place, this includes the relationship
between the sender and receiver.
✓ Feedback: The response from the receiver to the sender as perceived by the receiver
Define active listening
✓ Showing interest and understanding in the conversation through a means of physical and
verbal cues
Define open-ended questions and give an example
✓ Questions that require a response beyond a "yes" or "no" forcing the receiver to provide
more information. Ex: "How did this happen?"
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Define "in progress" calls.
✓ Those with an imminent threat to life or property and require an immediate dispatch
Define "just occurred" calls.
✓ There is no immediate threat to life or property
Define "delayed" calls.
✓ When the time of occurrence is unknown and the incident requires a report or
investigation
Define "abduction/kidnapping"
✓ The forcible taking of a person or persons against their will, sometimes with the goal of
demanding a ransom or other type of compensation for their return.
Explain what the word telematics refers to
✓ The technology and industry involved in delivering location based services to consumer
driven vehicles.
Explain the AMBER Alert system and how it works.
✓ A nationwide system that is organized under state or regional plans for the purpose of
assisting in the recovery of abducted or endangered children. It uses the Emergency Alert
System (EAS) to broadcast a description of the missing child and the suspected abductor
throughout the affected community and neighbouring areas.
Define paraphrasing and give an example.
✓ A short restatement of a previous statement showing understanding. Ex: Sender: "He has a
gun!" Receiver: "So you say he has a gun?"
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