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APCO Telecommunicator Test Questions and Correct Answers the Latest Update and Recommended Version $11.49   Add to cart

Exam (elaborations)

APCO Telecommunicator Test Questions and Correct Answers the Latest Update and Recommended Version

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  • Course
  • APCO
  • Institution
  • APCO

The term PSAP stands for Public Safety Access Point False, Public Safety Answering Point Professionalism is defined by who you are, what you do, and how others perceive you True Ethics involves an individuals personal, professional, and organizational rules of conduct True The three primar...

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  • October 23, 2024
  • 14
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • APCO
  • APCO
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APCO Telecommunicator Test
Questions and Correct Answers the
Latest Update and Recommended
Versionw
The term PSAP stands for Public Safety Access Point

✓ False, Public Safety Answering Point


Professionalism is defined by who you are, what you do, and how others perceive you

✓ True


Ethics involves an individuals personal, professional, and organizational rules of conduct

✓ True


The three primary fields of public safety communications are law enforcement, fire service,

and emergency management

✓ False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services)


The term vital services defines the primary functions or tasks of public safety communications

systems

✓ True


Telephone books, maps, and cross reference directories are examples of PSAP informational

resources




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✓ True


A policy is a guide to action and a procedure is a guide to thinking

✓ False, A policy is a guide to thinking and a procedure is a guide to action


All non verbal communication requires face to face communication

✓ False


A question that can't be answered yes or no is an open ended question

✓ True


Restating a speakers main points in your own words is applying the active listening technique

✓ False


Repeating in a short declarative statement the emotions or feelings the speaker is

communicating is applying the active listening technique of paraphrasing

✓ False


An observation is based on assumptions and an inference is based on facts.

✓ False, An observation is based on facts and an inference is based on assumptions


Good customer service means treating callers with dilligence, consideration, and respect

✓ True


Emergency calls only come in on emergency lines

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