APCO TEST --- STUDY GUIDE Questions and Correct Answers the Latest Update and Recommended Versio
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Course
APCO
Institution
APCO
PSAP stands for
Public Safety Answering Point
NIMS is abbreviation for
National Incident Management System
Professionalism is defined by who you are are, what you do, and how others perceive you.
True or False
True
Standard of Care
The level of duty owed by one person to another
...
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APCO TEST --- STUDY GUIDE Questions
and Correct Answers the Latest Update
and Recommended Version
PSAP stands for
✓ Public Safety Answering Point
✓
NIMS is abbreviation for
✓ National Incident Management System
✓
Professionalism is defined by who you are are, what you do, and how others perceive you.
True or False
✓ True
✓
Standard of Care
✓ The level of duty owed by one person to another
✓
TCC stands for
✓ Telematic Call Center
✓
A Telematics call that is similar to a 9-1-1 Open Line Call
✓ A. An emergency with voice call
✓ B. An airbag/telemetry activation, no voice call
✓ C. A stolen vehicle tracking call
✓ D. An emergency button activation, no voice call
✓
Giving legal advice and/or personal opinions is part of a telecommunicators job. True or False
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✓ False
✓
The term vital services defines the primary functions or tasks of public safety communications
systems. True or False
✓ True
✓
Because the telecommunicator cannot see callers on the phone, nonverbal communication plays
no part in handling public safety calls for service. True or False
✓ False
✓
A silent, open-line call must be considered a potential TTY call until proven otherwise. True or
False
✓ True
✓
Persistently asking for the same information without changing the words spoken is:
✓ A. A technique used with non-english speaking callers
✓ B. A technique used with elderly callers
✓ C. A technique used with hysterical callers
✓ D. A technique that should never be used
✓
VoIP
✓ a technology that allows users to make telephone calls using a high-speed Internet
connection instead of standard telephone channels
✓
P-ANE
✓ The number used by wireless carries to route the call and identify the cell site from which
the call originates
✓
CYMBALS is designed for assistance in
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