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MNO2602 ASSIGNMENT 5 2024 SEMESTER 2 1.1. The Social Environment of a Globalising Organisation 2 1.2. Difference Between Prevention, Appraisal, and Failure (PAF) Costs 2 1.3. Forms of Power in Leadership 3 1.4. Conditions a Guarantee Should Adhere To 3 1$2.92
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MNO2602 ASSIGNMENT 5 2024 SEMESTER 2 1.1. The Social Environment of a Globalising Organisation 2 1.2. Difference Between Prevention, Appraisal, and Failure (PAF) Costs 2 1.3. Forms of Power in Leadership 3 1.4. Conditions a Guarantee Should Adhere To 3 1
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Course
Quality Management and Techniques (MNO2602)
Institution
University Of South Africa (Unisa)
MNO2602 ASSIGNMENT 5 2024 SEMESTER 2
1.1. The Social Environment of a Globalising Organisation 2
1.2. Difference Between Prevention, Appraisal, and Failure (PAF) Costs 2
1.3. Forms of Power in Leadership 3
1.4. Conditions a Guarantee Should Adhere To 3
1.5. Service Blueprinting 4
1.6. Techn...
Table of Contents
1.1. The Social Environment of a Globalising Organisation .......................................... 3
1.2. Difference Between Prevention, Appraisal, and Failure (PAF) Costs ....................... 3
1.3. Forms of Power in Leadership ............................................................................. 4
1.4. Conditions a Guarantee Should Adhere To ........................................................... 4
1.5. Service Blueprinting ........................................................................................... 5
1.6. Technology Feasibility Statement in Product Development ................................... 5
1.7. Garvin’s Five Definitions of Quality ...................................................................... 6
1.8. Distinguishing Between Services and Manufactured Goods .................................. 6
1.9. Commonly Benchmarked Performance Measures ............................................... 7
1.10. First Three Building Blocks of Quality Improvement Systems ............................... 7
Question 2 ............................................................................................................... 8
2.1 Pareto chart ....................................................................................................... 8
2.2a) Sampling plan ................................................................................................. 9
2.2(b) Producer’s Risk (α) .......................................................................................... 9
2.3 Construct a histogram in order to present the quality manager of Luigi Bikes Inc. with
a graphical representation of the data. (4 ................................................................. 11
2.4 Control Limits for X-Bar Chart ............................................................................ 12
2.5 Reliability of the System .................................................................................... 13
2.6 Draw the p chart ............................................................................................... 14
Reference .............................................................................................................. 15
BMZ ACADEMY 061 262 1185/068 053 8213
, BMZ ACADEMY
1.1. The Social Environment of a Globalising Organisation
The social environment of a globalising organisation refers to the socio-cultural factors
that influence the way the organisation operates across different regions. These
include cultural diversity which works with employees and customers from various
cultural backgrounds. It also has Corporate social responsibility (CSR) which
demonstrate a commitment to addressing social issues globally, such as sustainability
and fair labour practices (Hill & Hult, 2020). Thus, it can be noted from the discussion
above that the social environment of a globalising organisation involves the cultural,
demographic, and societal factors that influence how the organisation operates. In a
global context, organisations face diverse customer bases, varying social norms,
different languages, and unique societal expectations. This environment impacts how
businesses must adapt to social changes, workforces, and local consumer needs in
different regions. A globalising organisation needs to align with local customs, values,
and consumer behaviour while maintaining its global standards. Understanding social
trends and managing corporate social responsibility are also key in navigating the
global social environment.
1.2. Difference Between Prevention, Appraisal, and Failure (PAF) Costs
Prevention costs
Costs related to actions taken to avoid defects or issues, such as training and quality
improvement programs. These are costs incurred to prevent defects from occurring in
the first place. Examples include training, process improvements, and quality planning.
Appraisal costs
Costs associated with measuring and monitoring products to ensure quality, and they
include inspection, testing, and audits.
Failure costs
Costs resulting from defects, divided into internal failure costs (defects before delivery)
and external failure costs (defects detected after delivery) (Slack et al., 2019). These
occur when defects are found, either before delivery to customers (internal failure) or
BMZ ACADEMY 061 262 1185/068 053 8213
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