Exam (elaborations)
sharp interview Questions and Answers 2024
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Exam of 3 pages for the course SHARP at SHARP (sharp interview)
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sharp interviewqualities of a volunteer - answer proactive
-ability to keep confidences
-neatly groomed
-reliable
-abilitiy to listen, w/intent to understand
-emotional stability and calm
-sense of humor
-ALWAYS
what is our core competency - answer the sharp experience
7 pillars of excellence - answer quality
safety
service
people
finance
growth
community
what makes an experience - answerbehavior standards, commitment, common purpose
whats the number one thing you will have to do as a volunteer? - answerescort people
describe onstage vs off stage behavior - answeronstage- on duty, anywhere yolu are
recognized as a Sharp volunteer (wearing uniform)- escort, eyes alert, smiling, active
listening, proactive
off stage- non-patient or non-visitor areas- cell phone, unapprochable, eating, drinking,
gum
where is on stage - answeranywhere you can be seen in yoru uniform even if youre not
in assigned department
our behavior standards come alive - answerTEAAMPRMZDCSS
1. teamwork
2. electronic communication matters
3. appearance matters
3. attitude is everything
4. mutual respect
5. privacy and confidentiality
6.reward and recognitin
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