PATIENT ACCESS NOTES UPDATED 2024
IRELATE - Ans:-INTRODUCE - introduce yourself, your skill set, your professional certification & your
training.
REASSURE - project a professional image, make & maintain eye contact, acknowledge patients by name,
manage up.
EXPLAIN - what you will be doing & wh...
OTHER (tab), FREE TEXT EMPLOYER NAME - Ans:✔✔-If you can't find employer in Epic what do you load?
LINKS PT & GUARANTOR ADDRESS TO A FUTURE CHANGE & ONE AUTOMATICALLY UPDATES THE OTHER -
Ans:✔✔-What is the effect of entering "YES" in the address link field?
PRIVATE ENCOUNTER - Ans:✔✔-What must be asked for every encounter?
NO, WE INFORM THEM THAT THEY MAY RECEIVE A SURVEY CALL. - Ans:✔✔-Do we ask pt if they want a
survey call?
ORDERING PHYSICIAN - Ans:✔✔-Who is the attending physician?
OUTPATIENT - Ans:✔✔-What pt class is a walk-in lab?
HOSPITAL ACCOUNT NOTES - Ans:✔✔-Where do you enter comments or notes for each pt encounter?
MEDICAL RECORD NUMBER - PT IDENTIFIER - Ans:✔✔-What does MRN stand for & what is it used for?
HOSPITAL ACCOUNT RECORD - BILLING NUMBER - Ans:✔✔-What does HAR stand for & what is it used
for?
CONTACT SERIAL NUMBER - APPOINTMENT INFORMATION - Ans:✔✔-What does CSN stand for & what is
it used for?
LAST NAME, FIRST NAME, DOB, SEX, & SOCIAL SECURITY # - Ans:✔✔-What do you search for to find a pt
in Epic?
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