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Chapter21 5. questions and answers verified 2024
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Chapter21 5. questions and answers verified 2024
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Chapter 2: The Professional MedicalAssistant
Identify five changes in medical care over the past 25 years that have affected
the profession of medical assisting. - correct answer ✔More diagnostic and
laboratory tests can be performed in the office, administrative equipment and
technology are used more in the medical office, more documentation and
paperwork are required for referrals and insurance billing, more patients are
seen in the office with more complex needs due to elimination of house calls
and reduction in hospitalization, and physicians may order more diagnostic
tests to protect themselves in the event of lawsuits.
List two organizations that have worked to define professionalism for medical
assistants. - correct answer ✔Two organizations for professional medical
assistants are the American Association of Medical Assistants (AAMA) and
the American Medical Technologists (AMT).
What are three important character traits of a professional medical assistant?
- correct answer ✔Three important character traits are reliability
(dependability), honesty, and tolerance.
How is caring expressed by a medical assistant? - correct answer ✔Caring is
expressed by a warm and friendly demeanor and the willingness to put the
needs of the patient first.
Identify three reasons why neatness and good grooming are important for the
medical assistant. - correct answer ✔Neatness and good grooming project
professionalism, competence, and confidence. This increases the trust of the
patient in the medical assistant. A professional appearance helps avoid
embarrassment during physical examinations and procedures. Good
grooming and uniforms that can be washed after each wearing help prevent
the spread of infection.
, What does the medical assistant usually wear when performing clinical tasks?
Administrative tasks? - correct answer ✔When performing clinical tasks the
medical assistant usually wears a scrub top and scrub pants with a laboratory
jacket for procedures in which splashing of potentially infectious materials may
occur. Hair should be pulled back, and minimal jewelry should be worn. When
performing administrative tasks, the medical assistant may wear the same
type of uniform or may wear professional-looking street clothes, depending on
office policy.
Give two specific examples of how the medical assistant can demonstrate
initiative. - correct answer ✔The medical assistant can demonstrate initiative
by performing any task for which he or she has been trained as needed
without being asked, such as restocking examination rooms, adding paper to
the copier, tidying the waiting room, or filing reports. The medical assistant
can also demonstrate initiative by pursuing continuing education opportunities
or asking to attend training classes for new equipment or software.
List three general principles of effective time management. - correct answer
✔Effective time management requires establishing an effective schedule and
scheduling time to work on specific tasks, creating and updating a task list that
can realistically be accomplished, and having access to information that will
help in accomplishing tasks.
List four tools that facilitate effective use of time. - correct answer ✔Tools
that facilitate effective use of time include personal organizers, scheduling
software, address books (manual or electronic), and accessible reference
materials (either manual or electronic) such as dictionaries, pharmacology
books, coding books, and handbooks.
Identify four sources of information about professional practice for physicians.
- correct answer ✔Physicians can obtain information about professional
practice from the American Medical Association's Principles of Medical Ethics,
from state and federal regulations, from the regulations of the hospital at
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