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BUSINESS OF RETAIL OPERATIONS AND PROFIT CERTIFICATION EXAM QUESTIONS WITH CORRECT ANSWERS
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BUSINESS OF RETAIL OPERATIONS AND PROFIT CERTIFICATION EXAM QUESTIONS WITH CORRECT ANSWERS.
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BUSINESS OF RETAIL OPERATIONSAND PROFIT CERTIFICATION EXAM
QUESTIONS WITH CORRECT ANSWERS
You ssare ssworking ssas ssan ssovernight ssstocker ssin ssa sshigh-volume ssgrocery ssstore
ssand sscome ssacross ssfour sstubs ssof ssice-cream sswith ssa sssell-by ssdate ssof sstwo
ssmore ssdays. ssWhich ssof ssthe ssfollowing ssshould ssthe ssassociate ssdo? ss- ssAnswer
ssYou ssmove ssthe sstubs ssto ssthe ssfront ssof ssthe sscase ssand ssleave ssyour ssmanager
ssa ssnote, ssasking ssher ssto ssremove ssthe ssitems ssthe ssnext ssday ssif ssthey ssdon't sssell
sssince ssthey sswill ssexpire ssthe ssday ssafter ssthat.
A sssales ssassociate sswatches ssas ssa ssshopper ssexit ssleaving ssbehind ssa sscart ssfull
ssof ssmerchandise ssincluding ssperishable ssitems. ssWhich ssof ssthe ssfollowing ssshould
ssthe ssassociate ssdo? ss- ssAnswer ssPut ssthe ssitems ssback ssin ssthe ssshelves, ssstarting
sswith ssthe ssperishable ssitems.
A sscustomer ssorders sstake-out ssand sshands ssthe ssserver ssan ssexpired sscoupon. ssThe
ssrestaurant ssprides ssitself sson sscustomer ssservice ssand sssatisfaction. ssWhat ssshould
ssthe ssserver ssdo ssabout ssthe sscoupon? ss- ssAnswer ssHonor ssthe ssexpired sscoupon
ssand ssthank ssthe sscustomer.
You ssare ssa sssales ssassociate ssat ssa ssstationery ssstore ssand ssthe ssmanager sshas
ssnoticed ssthat ssyellow sspens ssare ssnot ssselling. ssHe ssasks ssyou ssto sssell ss50 ssyellow
sspens ssfor ss$1.00 sseach. ssWhich ssof ssthe ssfollowing ssis ssthe ssbest ssaction ssto
ssachieve ssthis ssgoal? ss- ssAnswer ssOffer ssthem ssto sseach sscustomer sswhile ssringing
ssthem ssup
A sscustomer ssis sswalking ssout ssof ssthe ssstore ssand ssthe ssstore ssalarm ssgoes ssoff
ssnotifying ssstore ssemployees ssthat ssan sselectronic ssarticle sssurveillance sstag ssmay
ssnot sshave ssbeen ssdeactivated. ssWhat ssis ssthe sssale ssassociates ssbest ssnext ssstep?
ss- ssAnswer ssStop ssthe sscustomer ssand ssask ssthem ssto ssreview sstheir ssreceipt ssto
ssensure ssthe ssitem sshas ssbeen sspurchased. ssThen, ssdeactivate ssthe sstag.
Which ssof ssthe ssfollowing ssis ssnot ssa sscost ssassociated sswith ssretailing? ss- ssAnswer
ssProfit
, ____________ ssis ssa ssdrawing ssor ssschematic ssdiagram sscreated ssto ssvisually
ssrepresent ssthe ssstore ssand ssthe ssway ssthe ssmerchandise ssshould ssbe ssdisplayed
sson ssthe sssales ssfloor. ss- ssAnswer ssPlanogram
The ssmanager sstells ssall ssemployees ssthat ssthere's ssbeen ssan ssuptick ssin ssshoplifting
ssand ssasks ssall sssales ssassociates ssto sskeep ssan sseye ssout. ssYou ssgo ssaround ssa
sscorner ssof ssan ssaisle ssand sssee ssa sswoman sspick ssup ssan ssexpensive sslipstick ssand
ssput ssit ssin ssher sspurse sswithout sspaying ssfor ssit ssand ssshe sswalks ssout ssthe ssstore
ssdoors. ssWhat ssshould ssyou ssNOT ssdo? ss- ssAnswer ssRun ssafter ssthe sslady ssand sstell
ssher ssto ssgive ssthe sslipstick ssback ssto ssyou
There ssare ssmany sspricing ssstrategies. ssWhich ssone ssdescribes ssKeystone sspricing?
ss- ssAnswer ssDouble ssthe sscost ssof ssan ssitem ssin ssorder ssto ssdetermine ssthe ssretail
ssprice
On ssthe ssfirst sssnow ssday ssof ssthe sswinter ssseason, ssa sssales ssassociate ssnotices
ssthat sscustomers ssare ssentering ssthe ssstore sscold ssand ssunprepared ssfor ssthe
ssweather. ssCurrently, sstables ssof sstank sstops ssand ssbeach ssaccessories ssare
ssstationed sswhere ssthe sscustomers ssenter ssthe ssstore. ssWhich ssaction sswould ssbe
ssbest ssfor ssthe ssassociate ssto sstake ssto ssensure ssthat ssthe sscustomers' ssneeds ssare
ssbeing ssmet? ss- ssAnswer ssCreate ssan ssinviting ssdisplay ssof sssweaters, ssscarves,
ssand ssgloves ssat ssthe ssstore ssentrance.
Dan, ssa sssmall ssbusiness ssowner, sswas ssexcited ssto ssopen sshis sssporting ssgoods
ssshop. ssDan sscreated ssa ss___________ ssto ssshow sswhat ssproducts sshe sswould sssell,
ssthe ssprice ssof ssthose ssproducts, ssthe ssplace ssor sslocation ssof sshis ssphysical ssstore
ssand sshow sshe sswould sspromote sshis ssbusiness. ss- ssAnswer ssMarketing ssPlan
The ssHalloween ssholiday ssseason ssjust ssended ssand ssthe ssretail ssstore sswas
ssalready ssbeginning ssto ssreceive ssitems ssfor ssthe ssnext ssholiday, ssThanksgiving.
ssHow ssshould ssthe ssstore ssmake ssroom ssfor ssthe ssnew ssitems? ss- ssAnswer ssMark
ssdown ssthe ssholiday ssitems
A sssales ssassociate ssis ssbeing ssheld ssat ssgun sspoint ssas ssthe ssrobber ssdemands ssthe
sscash ssin ssthe ssregister. ssWhich ssof ssthe ssfollowing ssshould ssthe ssassociate ssdo? ss-
ssAnswer ssRemain ssas sscalm ssas sspossible ssand sscomply sswith ssthe ssrobber's
ssrequests.
Sarah sssells ss18 sscakes ssfor ss$18.00 sseach ssand ssthe sscost ssof sseach sscake ssis
ss$5.00. ssWhat ssis ssSarah's ssgross ssprofit ss- ssAnswer ss$234
Who ssis sstypically ssfirst ssin ssa ssdistribution sschannel? ss- ssAnswer ssManufacturer
______________ ssdescribes ssusing ssthe ssmanufacturer's sssuggested ssprice ssas ssa
sspricing ssstrategy ssused ssto ssprevent sscompetitive sspricing ssbetween ssretailers. ss-
ssAnswer ssVendor sspricing
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