what percentage of our message is contained in the words we use - Answer-7%
the three states of mind are - Answer-parent, child, adult
, contains recordings of authority that we heard as a child - Answer-parent state of mind
contains recordings of feelings - Answer-child state of mind
lets us choose how we act - Answer-adult state of mind
in our adult state of mind we choose to ________, _________, or _______ a critical comment - Answer-
accept, reject of modify
describe osha's primary goal - Answer-protects employees in the work place
what does osha stand for - Answer-occupational safety and health administration
what does hipaa stand for - Answer-health insurance portability and accountability act
is the privacy rule the first national regulation on medical privacy and health info management -
Answer-yes
an exempt employee is paid - Answer-salary
a non-exempt employee is paid - Answer-an hourly wadge
administration department - Answer-coordinates business function as well as staff oversight and
management
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