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CMN 396 UIUC Final Exam Study Guide With Solution
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CMN 396 UIUC Final Exam StudyGuide With Solution
According to McDermott, why do many companies face difficulty using
technology to leverage knowledge sharing?
Select one:
a. People often use technology to reinforce their existing relationships rather
than forming new ones
b. The technologies available to organizations lack the features to support
knowledge sharing
c. The author does not say that organizations have difficulty using
technology to foster knowledge sharing
d. Employees at many companies do not have knowledge that is worth
sharing - ANSWER a. People often use technology to reinforce their existing
relationships rather than forming new ones
The author spends a large portion of this article making a distinction
between information and knowledge. Which of the following is an example
of knowledge?
Select one:
a. The results of a survey on customer interests and values
b. An engineer relies on her past experience designing cars to suggest how
her team should proceed
,c. A list of "best practices" displayed in a company's internal wiki.
d. A collection of books on innovation and change lining the walls of Prof.
Barley's office - ANSWER b. An engineer relies on her past experience
designing cars to suggest how her team should proceed
Which best characterizes McDermott's approach to using technology to
foster knowledge sharing in organizations?
Select one:
a. Fostering knowledge sharing requires us to manage the communities who
will use the technology.
b. Dictate that everyone in the organization contribute daily to using the new
technology
c. We need to build more complicated technologies that involve search, links,
and algorithms
d. Pay for your employees to get graduate degrees so they will have
knowledge to share - ANSWER a. Fostering knowledge sharing requires us to
manage the communities who will use the technology.
Which of the following is an example of the barrier to innovation that today's
authors called a "Turf Barrier"?
Select one:
a. Two people fail to recognize they have very different understandings of a
product because they work in different parts of a company
b. An engineer has a hard time explaining his innovative idea to his manager
, because she does not have a background in engineering
c. The IT group has developed a powerful tool but the intended users lack the
technical expertise to understand how it works
d. A manager resists a new knowledge sharing tool because she views it as
undercutting her position in the organization - ANSWER d. A manager resists
a new knowledge sharing tool because she views it as undercutting her
position in the organization
What is one of the weaknesses of allowing an innovation team to work in a
"safe haven"?
Select one:
a. It can create difficulties when trying implement their ideas outside the
team
b. It can prevent the team from having internal cohesion and commitment
c. It can restrict them from being able to work freely
d. It can prevent them from being exposed to a wide range of good ideas -
ANSWER a. It can create difficulties when trying implement their ideas
outside the team
Which of the following is one a good way to foster a "we-orientation" in an
interorganizational collaboration?
Select one:
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