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C429 WGU HEALTHCARE OPERATIONS MANAGEMENT -
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C429 WGU HEALTHCARE OPERATIONS MANAGEMENT -
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C429 WGU HEALTHCARE OPERATIONSMANAGEMENT
Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down on
A) Duplication of Effort
B) Access to specialists
C) Decrease provider communication
D) Cost - Answers-C
An ACO (Accountable Care Organization) earns additional money by:
A) Setting a flexible fee schedule
B) Getting a share of money it saves Medicare
C) Producing better patient results
D) Both C & B - Answers-D
All Americans have the right to __________under the Affordable Healthcare Act.
A) Basic Care
B) Purchase Care
C) Low Cost Medications
D) None of the Above - Answers-B
The U.S. Healthcare System is faced with a serious shortage of
A) Specialists
B) Primary Care Physicians
C) Out Patient Surgical Centers
D) All of the Above - Answers-b
Which is not a type of universal care utilized in Europe?
A) National Health System
B) National HMO
C) National Health Insurance
D) Socialized Health Insurance System - Answers-B
What is not a reason for physician resistance to Evidence Based Practices?
A) Too simple
B) Too Complex
C) Bias
D) Not cost effective - Answers-D
,Which of the following statements is the most important consideration in developing an
effective media relations program for a health service organization?
a) identify clear objectives for a media relations program and ensure they are
communicated to everyone concerned
b) invite the media to an open house at your organization
c) maintain regular communication with the media on topical issues
d) advise members of the media regarding their role at the organization - Answers-a
You are the newly appointed CEO of a health care organization, In the first few weeks in
your new position, you are concerned by the lack of consistent understanding of the
organization's strategy on the part of your executives. Some have even commented th at
"it doesn't seem to make any difference anyway...people do what they've always done
and feel they need to do." You have discovered that, while there is a strategic plan for
your organization,, there is no formal planning process and the setting of the strategic
directions was historically the pursue of the past CEO and the VP Finance. You would
like to create a formal strategic planning process that is more inclusive, and is a
meaningful guide to the actions of your executives and their staff.
At what stage of the strategic planning process should you involve your executives?
a) the strategy formation stage, where the initial ideas around what the strategy sho -
Answers-a
There are several activities which are essential to effective strategic planning. They
include:
1) CEO defined vision, mission and values
2) defined roles and responsibilities
3) adequate consultation, discussion, and feedback
4) indicators that will be measured and monitored
a) 1, 2, and 3
b) 1, 2, and 4
c) 2, 3, and 4
d) all of the above - Answers-c
A.5
Many program evaluation systems have focused on program outputs (goods and
services), but there has been a definite shift towards recognizing the need to evaluate
program outcomes (the impact of a service on clients).
Which of the following are program outcomes?
1. to discharge 85 percent of patients after four days
2. to increase the number of patients seen weekly from 70 to 100
3. to increase patients' knowledge of how to minimize lower back pain
4. to increase exercise tolerance of cardiac patients
, a) 1,2 and 3
b) 3 & 4
c) 1 & 2
d) 2, 3, and 4 - Answers-b
Emotional self-awareness involves:
1. recognizing one's emotions and their impact on others;
2. assessing one's emotional strengths;
3. striving to understand one's emotional triggers;
4. leveraging negative feelings to drive motivation and action.
a) 1 and 2;
b) 1, 2, 3;
c) 1, 3, 4;
d) 1, 2, 4 - Answers-b
Racial and cultural sensitivity is important to healthcare recruitment due to:
A) Affirmative action plans
B) Population shifting to non-white majority
C) The number of people entering the country of treatment
D) None of the Above - Answers-B
The IHR (International Health Regulations) is a binding legal agreement to:
A) Respect international borders
B) Prevent and respond to acute international health risks
C) Population Control
D) All the Above - Answers-b
Cost control requires all but
A) Supply-Side Rationing
B) Limit Reimbursement to Providers
C) Greater Access to Specialist
D) Management of Utilization - Answers-c
Holistic Medicine strives to
A) Lower Health Cost
B) Treat the whole Person
C) Use alternative medicine
D) None of the above - Answers-b
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