Milady Cosmetology State Board Written
Exam Review Questions with Complete
Answers
While working, your clothing should always be stylish, comfortable, and __________. -
Answer-functional
Your _____ involves your posture and the way you walk and move. - Answer-physical
presentation
the way to counter the negative impact of repetitive motions or long periods spent in one
position is by ________________ - Answer-Stretching and walking around at intervals
There are consequences to not maintaining a professional image in the salon including
loss of clients, a poor reputation, and _____. - Answer-loss of income
Your shoulders should be relaxed and _____ when you are providing client services. -
Answer-level
One weak moment of ________ right before performing a service because you did not
plan ahead could spell disaster. - Answer-drinking coffee
the science of designing the workplace as well as its equipment and tools to make
specific body movements more comfortable, efficient, and safe is ____________ -
Answer-Ergonomics
The daily maintenance of cleanliness by practicing good healthful habits is - Answer-
personal hygiene
the impression you project through both your outward appearance and your conduct in
the workplace is ________ - Answer-professional image
Which of these items should be kept in your hygiene pack? - Answer-toothbrush
as a professional cosmetologist, you should brush and floss your teeth and use ______
throughout the day as needed - Answer-mouthwash
In addition to being free of dirt, it is important that your clothing is __________. -
Answer-stain free
To help protect your clothing from dirt and stains, consider investing in _________ to
wear at work. - Answer-an apron or smock
,Ensure you are dressed for success by tuning in to ______________. - Answer-the
salon's culture
Your shoes should have a low heel and __________________. - Answer-offer good
arch support
As you work, your neck should be: - Answer-elongated and balanced above the
shoulders
One goal of ergonomics is to make workplace tools safer and more - Answer-efficient
Negative gossip and ___________ can bring an ideal atmosphere to a halt. - Answer-
impolite demeanor
An awareness of your posture and ________, coupled with good work habits, proper
tools, and equipment, will enhance your health and comfort. - Answer-movements
As you work, you should hold your elbows at no more than a _____-degree angle away
from your body for extended periods of time. - Answer-60
As you work, your wrists should be kept in a _______________ as much as possible. -
Answer-straight or neutral position
As you work, a good guideline to follow is to ___________________. - Answer-use
ergonomically designed implements
repetitive motions have a cumulative effect on the muscles and - Answer-joints
to avoid ergonomic-related injuries, consider using - Answer-an anti-fatigue mat
Establishing a professional online image is an essential __________ attribute. -
Answer-image building
Good communication skills reduce potential workplace _____ - Answer-conflict
In handling a client who is dissatisfied with a service, the ultimate goal is to ____ -
Answer-make the client happy and willing to return for future services
Effective human relations and communication skills build _______________, accelerate
professional growth, and promote a positive work environment. - Answer-lasting client
relationships
The sixth step of the 10-Step Consultation Method is ________________. - Answer-
show and tell
,A practical step for effectively communicating in the workplace is to _______________ -
Answer-believe in yourself
The ability to understand people is ____ to operating effectively in many industries. -
Answer-the key
To earn a client's ____ and loyalty, be consistent by always having a positive attitude. -
Answer-trust
If a client requests a specific cut or color that she has seen on a celebrity that cannot be
achieved, you should ___ - Answer-create a plan, offer alternative looks, and set future
goals
You may want to schedule clients who are _________ late for the last appointment of
the day or ask them to arrive earlier than their actual appointment time. - Answer-
habitually
When you meet an older client for the first time, you should ____ - Answer-ask how the
client wishes to be addressed
When interacting and communicating with coworkers, make every effort to remain
___________ and resist being pulled into spats and cliques. - Answer-objective
As a cosmetologist, do not attempt to fulfill the role of _______, career guide, parental
sounding board, and motivational coach for your clients. - Answer-counselor
If a client is revealing increasingly personal details, one recommended strategy is that
you _______________ or find a reason to excuse yourself, and when you return,
change the subject or suggest a mini relaxation service. - Answer-change the subject
As you interact and communicate with coworkers, you should be honest and
___________. - Answer-sensitive
When communicating with your salon manager about an issue or problem, it is
recommended that you ____ beforehand. - Answer-think of possible solutions
The act of successfully sharing information between two people (or groups of people) so
that the information is understood is called _____ - Answer-effective communication
The document also known as client questionnaire, consultation card, or health history
form is the client _____ - Answer-intake form
The ____ is the communication with a client that determines the client's needs and how
to achieve the desired results. - Answer-client consultation
, When should a client consultation be performed? - Answer-before starting the actual
service
It is recommended that you allow how much time in your schedule to do the client
consultation? - Answer-5-15 minutes
The third step of the 10-Step Consultation Method is to _________. - Answer-determine
and rate the client's preferences
Your reactions to situations beyond your control and your ability to _______________ in
the face of challenges are critical to being successful in a people profession. - Answer-
communicate effectively
If you are involved with a scheduling mix-up, always remember to ____ - Answer-be
polite and never argue about who is correct
One important golden rule of communication for building a successful beauty industry
career is to _____ - Answer-be aware of your body language
The ninth step of the 10-step Consultation Method is to _____. - Answer-discuss
upkeep and maintenance
Cocci are bacteria that are: - Answer-round-shaped
Which type of bacteria can cause strep throat or blood poisoning? - Answer-
Streptococci
Bacteria that grow in pairs and can cause pneumonia are: - Answer-diplococci
Lyme disease and syphilis are caused by spiral or corkscrew-shaped bacteria called: -
Answer-spirilla
A chemical process that destroys most, but not necessarily all, harmful organisms on
environmental surfaces is: - Answer-disinfecting
Bacteria generally consist of an outer cell wall containing a liquid called: - Answer-
protoplasm
The process whereby bacteria grow to their largest size, and then divide into two new
cells is: - Answer-binary fission
The presence of pus can be a sign of - Answer-a bacterial infection
A _____ infection appears as a lesion containing pus and is confined to a particular part
of the body. - Answer-local
