Exam (elaborations)
QUALITY IMPROVEMENT HSA4383 FINAL EXAM QUESTIONS AND ANSWERS
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QUALITY IMPROVEMENT HSA4383 FINAL EXAM QUESTIONS AND ANSWERS...
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what is the primary objective of quality improvement? - ANSWERIMPROVEMENT IN PATIENT OUTCOMES
DEVELOPED A SET OF MANAGEMENT PRINCIPLES IN THE 1950S?
- ANSWER Deming
four principles of Total Quality Management - ANSWER 1. CQI:
PHILOSOPHY TO CONTINUOUSLY SEEK IMPROVEMENT.
2. INNOVATION: MEETING CUSTOMER NEEDS IN A WHOLE NEW
WAY.
3. QUALITY INTO DAILY WORK LIKE: INTEGRATING MANAGEMENT
PRINCIPLES INTO EMPLOYEE DAILY LIFE.
4. STRATEGIC QUALITY PLANNING: THE INFLUENCE ON LONG
AND SHORT-TERM PLANNING
step five in the seven-step model for process improvement - ANSWER
DEVELOP A STRATEGY FOR PRACTICE MANAGEMENT
structural measure - ANSWER DESIGN, POLICIES AND
PROCEDURES; NOT COSTS
What are the two control limits used in a control chart? - ANSWER
UPPER AND LOWER CONTROL LIMITS
Achievable Benchmark of Care (ABC) is produced by three principles.
Which of the following is a principle of ABC? - ANSWER BASED ON
THE ACHIEVEMENT OF THE HIGHEST PERFORMERS
PRODUCED BY THREE PRINCIPLES: 1) measurable and attainable
2)based on the achievement of the highest performers 3)provide an
appropriate number of cases for analysis
Which term is used to describe an unexpected or dangerous reaction to
medications? - ANSWER Adverse Drug Event (ADE)
, In organization design there are three characteristics of successful
organizations. Which of the following is not a characteristic of
organization design? - ANSWER Study of patient illness significance
THE THREE CHARACTERISTICS OF ORGANIZATION DESIGN ARE
1. STUDY OF HUMAN BEHAVIOR AND ATTITUDES, 2. STUDY OF
MANAGEMENT SYSTEMS AND 3. STUDY OF ORGANIZATIONAL
STRUCTURES
The "core work" of the health care organizations falls into which
subsystem? - ANSWER PRODUCT AND TECHNICAL SUBSYSTEM
Organizational Culture - ANSWER ECONOMICS, POLITICS AND
CULTURE OF THE HEALTHCARE ORGANIZATION FALLS INTO THE
ORGANIZATIONAL CULTURE SUBSYSTEM
three areas does medical informatics examine - ANSWER
STRUCTURE, ACQUISITION AND THE USE OF HEALTHCARE
INFORMATION
Which of the following is not a classification system used in health care
organizations? - ANSWER ICD international classification of disease
Balance Sheet - ANSWER THE FINANCIAL REPORTING TOOL THAT
PRESENTS A FINANCIAL PICTURE OF AN ORGANIZATION AT A
FIXED POINT IN TIME
Which is a critical factor for the success of a utilization management
system? - ANSWER SAFEGUARDS TO PROTECT PATIENT DATA
AND INFORMATION
Centralizing the planning, arranging, and follow up of a member-specific
health service is the definition of which term? - ANSWER Case
Management
Which term is defined as the review of the performance of physicians or
health care organizations by an outside body? - ANSWER External
Quality Improvement
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