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ETA CPP Study Guide Questions and Answers 100% Solved
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ETA CPP Study Guide Questions and Answers 100% Solved
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ETA CPP Study Guide Questions andAnswers 100% Solved
Gross Margin - ✔✔Sales minus cost of sales (cost of goods sold).
Gross Domestic Product (GDP) - ✔✔The money value (at market prices) of the goods and services
produced by the economy in a period of time, usually a year or a quarter. GDP is distinguished from the
Gross National Product by the exclusion of income from abroad.
Gross Pay/Pay in Gross - ✔✔A method of paying merchants that reflects total charge volume submitted
without applying a discount rate. American Express merchants can request this option through American
Express Customer Service. (Source: American Express)
GSA - ✔✔General Services Administration, the federal agency responsible for government agency
procurement.
GSA Large Transaction - ✔✔A transaction completed with a purchasing card that is issued to the federal
agencies by an issuer contracted with the General Services Administration.
GSA Large Transaction Interchange Reimbursement Fee - ✔✔A fee paid to or received by a member for a
GSA large transaction.
GSC-IS - ✔✔See Government Smart Card Interoperability Specification.
GSM (Global System for Mobile Communication) - ✔✔International chipbased standard for digital or
cellular use.
Guaranteed Funds - ✔✔A Business to Business (B2B) term indicating that both buyer and seller know
funds are available at the time of payment.
,Guaranty - ✔✔A promise by one party to honor the duties or pay the debts of another.
Guest Folio - ✔✔The guest file of a lodging or cruise line merchant.
GUI - ✔✔: Abbreviation for graphical user interface. A computer environment or program that displays,
or facilitates the display of, on-screen options, usually in the form of icons (pictorial symbols) or menus
(lists of alphanumeric characters) by means of which users may enter commands. Pronounced ʺgooey.ʺ
(Source: Federal Standard 1037C, Telecommunications: Glossary of Telecommunication Terms)
Hacker - ✔✔1. A person who breaks into, or attempts to break into, or use a computer network or
system without authorization, often at random, for personal amusement or gratification, and not
necessarily with malicious intent. 2. An unauthorized user who gains or attempts to gain access to an
information system. 3. A technically sophisticated computer expert who intentionally gains unauthorized
access to targeted protected resources. 4. Loosely, a computer enthusiast. 5. A person who uses a
computer resource in a manner for which it is not intended or that is in conflict with the terms of an
acceptable-use policy, but (unlike the work of a cracker) is not necessarily malicious in intent. (Source:
Federal Standard 1037C, Telecommunications: Glossary of Telecommunication Terms)
Hard Copy - ✔✔Data in paper form. In computer graphics and telecommunications, a permanent
reproduction, on any media suitable for direct use by a person, of displayed or transmitted data.
Examples of hard copy include teletypewriter pages, continuous printed tapes, facsimile pages,
computer printouts, and radiophoto prints. Magnetic tapes, diskettes, and nonprinted punched paper
tapes are not hard copy. (Source: Federal Standard 1037C, Telecommunications: Glossary of
Telecommunication Terms)
Hardware - ✔✔Physical equipment as opposed to programs, procedures, rules, and associated
documentation. The generic term dealing with physical items as distinguished from its capability or
function such as equipment, tools, implements, instruments, devices, sets, fittings, trimmings,
assemblies, subassemblies, components, and parts. (Source: Federal Standard 1037C,
Telecommunications: Glossary of Telecommunication Terms)
Hardware Security Module (HSM) - ✔✔The smart card application used to manage the physical security
of hardware.
,Hash - ✔✔A mathematical calculation that creates a single number from certain critical fields in each
transaction entry as a check against inadvertent alteration of data contents due to hardware failure.
Hash Total - ✔✔The result obtained by subjecting a set of data to an algorithm for purposes of checking
the data at the time the algorithm is applied or for use at a later time, such as after transmission or
retrieval from storage. A value computed on data to detect error or manipulation. (Source: Federal
Standard 1037C, Telecommunications: Glossary of Telecommunication Terms)
HCS - ✔✔Abbreviation for Host Capture System. See Host-Based Terminal.
Header - ✔✔The portion of a message or batch of transactions that contains information used to guide
the message to the correct destination. In the case of batch processing, the header is the summary
record indicating the number of items and the total amounts. Used for reference and reconciliation.
Head-In System - ✔✔The access control server, software, and database(s) used in a physical control
system. (Source: Smart Card Alliance)
Headquarters/Head Office - ✔✔The main operating office of a national retail chain through which all
communication, supply orders, and funding are managed.
Health-Care Merchant - ✔✔A merchant, other than a pharmacy, whose primary business is providing
health care services.
Help Desk - ✔✔A service provided to the merchant by an acquirer, sometimes outsourced to a thirdparty
processor. The help desk responds to terminal problems, provides repair or replacement, and assists the
merchant with questions about the point-of-sale equipment. This area also manages the initial downline
loading of an application to the terminal.
Hexadecimal - ✔✔The mathematical term that refers to a Base 16 numbering scheme.
Highly Suspect Merchant - ✔✔A merchant location where an unusually high number of suspect
transactions have occurred in proportion to the merchant's total transaction volume.
High-Risk Chargeback Monitoring Program (HRCMP) - ✔✔A Visa program that notifies merchant banks
when a high-risk merchant has a chargeback-to-transaction rate of over one percent.
High-Risk Location - ✔✔A merchant outlet with abnormally high levels of riskrelated activity.
, High-Risk Merchant - ✔✔A status identified as high profile for fraud and risk activities. Card companies
categorize these merchants as being identified by their risk identification service when established
parameters for risk and fraud activities have been exceeded. Merchant categories include:
telemarketing, adult websites, travel, online pharmacy, gambling, bail bonds, lottery, pawn shops,
dating/escort service, MLM and membership clubs.
Highway - ✔✔A digital serial-coded bit stream with time slots allotted to each call on a sequential basis.
A common path or a set of parallel paths over which signals from more than one channel pass with
separation achieved by time division, for example, the Information Highway.
Hold-Back - ✔✔An underwriting program in which a percentage of the merchant deposit is held back
and set aside in a separate account to offset potential chargebacks or fraud. Also called a reserve.
Hologram - ✔✔A laser-created photograph that creates a three-dimensional image; used as an
anticounterfeiting measure on bank cards.
Home Banking - ✔✔Products offered by banks that are initiated by telephone or personal computer,
such as bill paying, account inquiry, and funds transfer.
Home Page - ✔✔1. The document that is configured to be displayed first when a Web browser is
opened. 2. The document designed to be the user's point of entry into a Web site, or the page the user
sees first when he/she visits a Web site. (Source: Federal Standard 1037C, Telecommunications:
Glossary of Telecommunication Terms)
NABU, APF and FANF - ✔✔MasterCard implemented a new fee, the Network Access and Brand Usage fee
(NABU). And following right on the heels of the MasterCard announcement, on July 1, 2009 Visa
implemented their U.S. Acquirer Processing Fee (APF).
Card brand dues and assessments - ✔✔In addition to Interchange, each card brand includes additional
fees based on the transaction amount and per transaction. These fees are called dues and assessments
and typically range from 0.105% - 0.45% on the transaction amount [ $0.0025 - $0.04.] Like interchange,
assessments are exactly the same for all credit card processors and no processor can give you a lower
rate or a better deal on assessments.
AVS and switch fees - ✔✔The fee is charged when your business utilizes the Address Verification Service
to check that the address provided by a cardholder matches the address on file with the credit card
company.
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