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Moparexam22 - Understanding Mopar Services Questions With Correct Answers..docx
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Moparexam22 - Understanding Mopar Services Questions With Correct Answers..docx
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Moparexam22 - Understanding MoparServices Questions With Correct
Answers.
The focus of Mopar Customer Care is _____. - ANSWER- people
Which customers are eligible to receive Ownership benefits? - ANSWER- All customers
The Mopar Vehicle Protection (MVP) _____ plan provides extended, Stellantis-backed
coverage on more than 5,000 components. - ANSWER- Maximum Care
How can you ensure that your customer has completed their enrollment setup before
leaving the dealership? - ANSWER- Have the customer perform and action using their
vehicle's phone app
Customers can contact Stellantis Roadside Assistance via their vehicle's mobile app or
the _____. - ANSWER- Roadside Assistance phone number
_____ is responsible for taking care of every customer who visits your dealership. -
ANSWER- Everyone
Express Lane Service departments are backed by which brands? - ANSWER- Mopar,
Pennzoil, Magneti Marelli
Factory-trained technicians perform standard Express Lane services on vehicles, such
as oil and filter change, tire rotation, fluid top off and _____. - ANSWER-
complementary multi-point inspection
Which of the following is NOT true about the DrivePlus Mastercard? - ANSWER-
Limited cashback on Mopar purchases
How can you help customers manage unexpected vehicle expenses? - ANSWER-
Recommend applying for the DrivePlus Mastercard
Which of the following is NOT available on the Mopar.com website? - ANSWER- Ability
to lock/unlock the vehicle
Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and
which other service? - ANSWER- Fuel delivery
Using the data from _____, dealerships can proactively reach out to customers for their
specific Service and Sales needs. - ANSWER- connected vehicles
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