Which approach is proven and effective in using reinforcements to sustain change? -
answer✔Directing leaders to focus on profit-driven goals, market share, and employee
satisfaction
What is a common cause for the failure of organizational change - answer✔unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
answer✔It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? - answer✔anger
which practice can lead to unconscious resistance to attempts at organizational change? -
answer✔tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - answer✔by
being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen? - answer✔Mental models can become barriers that prevent stakeholders' from
perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming
barriers to change - answer✔A CEO champions a change process by both accepting
responsibility and providing clear metrics for the change initiatives
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