MOPAR Expert Exam Questions and Correct Answers
Which FCA mobile app enables customers to remotely lock and unlock their vehicle using their phone or integrated smartwatch? - Answer- Uconnect app
The third and final step of the Connected Services Enrollment Process, ____________________, mus...
Which FCA mobile app enables customers to remotely lock and unlock their vehicle
using their phone or integrated smartwatch? - Answer- Uconnect app
The third and final step of the Connected Services Enrollment Process,
____________________, must be completed before the customer can send remote
commands to their vehicle. - Answer- Download Uconnect app
When a customer calls to ask about Connected Services, what is the best way to verify
if it's a Connected Vehicle? - Answer- Run a Single VIN Inquiry and check under
Uconnect Status tab.
Using the data from __________________, dealerships can proactively reach out to
customers for their specific Service and Sales needs. - Answer- connected vehicles
What app lets customers schedule service directly with your dealership? - Answer-
Mopar/Brand Owner's app
In the event of a mechanical issue, Roadside Assistance can be reached using the
program phone number or _________________.Select the correct answer from the list
below. - Answer- NOT Uconnect app
NOT sos button
_________ is responsible for taking care of every customer who visits your
dealership.Select the correct answer from the list below. - Answer- Everyone
A customer can use the Uconnect app on a smart phone to remotely do which of the
following? - Answer- Pinpoint the vehicle location on a map
How can you help customers manage unexpected vehicle expenses? - Answer-
Recommend applying for the DrivePlus Mastercard
When should you help your customer get connected to their vehicle? - Answer- Before
they leave the dealership
Which Prepaid Maintenance Plan can be sold in the Service Lane? - Answer- Lube, oil
and filter change plans
, The ____________ delivers notifications to customers through their uconnect system,
increasing customer engagement and driving business to your sales and service
departments. - Answer- In-vehicle messaging system
FCA factory-trained technicians perform standard Express lane services on vehicles,
such as oil and filter change, tire rotation, fluid top and __________________. -
Answer- complimentary multi-point inspection
The focus of mopar customer care is __________________. - Answer- people
Which vehicle voice commands can customers use after linking their Uconnect system
to Alexa? - Answer- The amount of fuel left
Customers can use the ____________________ to locate dealerships, access featured
service coupons, contact Roadside Assistance and read their vehicle's owner's manual.
- Answer- Mopar/Brand Owner's app
Express Lane Service departments are backed by which brands? - Answer- NOT Mobil,
Mopar, Magneti Marelli
What situation presents the best opportunity to sell Mopar accessories? - Answer-
During a new vehicle sale
Which is NOT a place where customers can buy authentic Mopar accessories? -
Answer- Major auto parts retailers
When the customer is purchasing a new vehicle, which is NOT an example of using a
consultative method to introduce accessories? - Answer- Nudging the customer into a
lifestyle that a certain part or accessory may fit.
What can be an effective "silent seller," helping you sell accessories and parts? -
Answer- THE ACCESSORY DISPLAY
Where can customers register to view their vehicle's maintenance history and schedule
service visits? - Answer- Mopar.com
The Jeep Wrangler hardtop headliner fits better than aftermarket options.Which "FAB"
category does this statement fit? - Answer- Advantage
While suggesting Mopar accessories, your customer's body language indicates that
they are not interested. How should you proceed? - Answer- Back off and don't
pressure the customer.
Which of the following is NOT an appropriate way to introduce a customer to Mopar
accessories? - Answer- Through an aftermarket retailer
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