SPH106 FINAL Exam Questions With
Correct Answers
Listening - answerWhich term describes a group of people who share common symbols,
languages, values, and
norms?
hearing - answerLilah and her friend Janet attend the same history class. One day after class,
Lilah
wants to talk with Janet abou...
distracting __________ can be, asks Rory to wait while she turns off her television and
phone and turns on the air conditioner. Once these tasks have been taken care of,
Nadine knows that she will listen much more effectively.
information overload - answer✔Because of an impaired ability to focus and a tendency to
become easily distracted,
individuals with attention-deficit hyperactivity disorder may have an especially difficult
time dealing with what barrier to effective listening?
content - answer✔Elena has an argument with her boyfriend. When discussing the conflict with
her girlfriends, she focuses on her emotions. However, when she discusses the situation with her
brothers to get the male perspective, she feels that they won't want to hear about her emotions.
Because men tend to be more ____________-oriented listeners, Elena highlights the issues that
came up in the conflict and what each person's position on the problem was.
nonverbal communication is present in most communication contexts - answer✔Susan meets
Bryant on an online dating website. They e-mail back and forth until Susan
feels comfortable with Bryant; she especially enjoys his use of emoticons. She agrees to speak
with him on the phone, and she finds herself liking him more and more. Bryant is soft-spoken
and quick to laugh, and he gives Susan plenty of time to state her opinions without interrupting.
Even though Susan and Bryant have yet to meet, they have discovered which principle of
nonverbal communication?
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