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MOPAREXAM24 - Understanding Mopar Services Questions and Answers
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MOPAREXAM24 - Understanding Mopar Services Questions and Answers
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MOPAREXAM24 - Understanding MoparServices Questions and Answers
Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and
which other service? - Answers -Fuel delivery
Which Prepaid Maintenance Plan can be sold in the Service Lane? - Answers -Lube, oil
and filter plans
Customers can contact Stellantis Roadside Assistance via their vehicle's mobile app or
the ________________. - Answers -Roadside Assistance phone number
The Stella chat bot, Jeep Wave and Wagoneer Client Services are all available
__________ - Answers -24 hours a day, 7 days a week
Factory-trained technicians perform standard Express Lane services on vehicles, such
as oil and filter change, tire rotation, fluid top off and ______________. - Answers -
complimentary multi-point inspection
________ supports owners in accessing information for all their Stellantis vehicles. -
Answers -My Garage and Digital Glovebox
How many years of complimentary maintenance do Wagoneer retail customers receive
with the Wagoneer Client Services program? - Answers -5 years
How can you ensure that your customer has completed their enrollment setup before
leaving the dealership? - Answers -Have the customer perform an action using their
vehicle's phone app
The Mopar Vehicle Protection (MVP) __________ plan provides extended, Stellantis-
backed coverage on more than 5,000 components. - Answers -Maximum Care
Which customers are eligible to receive Ownership benefits? - Answers -All customers
When should you help your customer complete the enrollment process for their vehicle's
benefits? - Answers -Before they leave the dealership
Using the data from ___________, dealerships can proactively reach out to customers
for their specific Service and Sales needs. - Answers -connected vehicles
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