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Mopar Expert Exam Questions and Answers
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Mopar Expert Exam Questions and Answers
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Mopar Expert Exam Questions andAnswers
According to the Mopar Brand Mission, "service" focuses on which aspect of the brand's
business? - Answers -People
With the help of Mopar performance parts, which vehicle became the first to produce
300 horsepower? - Answers -Chrysler 300
Who raced their Dodge Charger Funny Car to a runner-up finish at the 2018 NHRA U.S.
Nationals? - Answers -Matt Hagan
A potential Jeep Gladiator customer is interested in equipping the vehicle for off-
roading. You identify Mopar accessories that fit his needs and show him the cost for
parts and installation.The customer says he would have to revisit this when he has more
money saved up. How should you approach this scenario? - Answers -Offer to include
the accessories and installation in the customer's vehicle financing.
Which is not one of the Mopar brand's three core values? - Answers -freedom and
adventure
The Mopar brand launched high-performance "package cars" based on the 1962
Plymouth Belvedere and ______________. - Answers -Dodge Dart
What is the name of the Mopar product that allows owners to easily retrofit their classic
muscle cars with current HEMI power? - Answers -Crate HEMI
Which was NOT a performance vehicle co-created by Mopar in the 1980s? - Answers -
Dodge Diplomat
Mopar began in 1937 as a brand name for which type of product? - Answers -Antifreeze
A Jeep Compass customer wants to transport her kayak to and from the river. You
recommend the Mopar roof rack cross rails and kayak carrier. She has an online listing
for a cheaper aftermarket kit.What is the best way to respond to her? - Answers -"Only
Mopar accessories are guaranteed by FCA to fit your vehicle. Plus, you'll have the
Mopar warranty if there are any issues. You can't get that with those aftermarket kits."
In which NHRA racing circuit, featuring production vehicles from Detroit's Big Three
automakers, did Leah Pruett win the 2018 championship? - Answers -Factory Stock
, If a Mopar part falls even slightly outside the brand's quality standards prior to sale, it is
_________________. - Answers -discarded
There are more than 1,850 ________ locations worldwide, offering fast and convenient
routine service to vehicle owners. - Answers -Mopar Express Lane
Mopar offers more than __________________ parts worldwide. - Answers -500,000
The Chrysler motor parts corporation relocated to ___________________, into a new
building officially called the mopar building. - Answers -Detroit, Michigan
FCA Roadside Assistance is available 24 hours a day, ____ days a week. - Answers -7
Which Connected Service enables a SiriusXM Guardian agent to help police locate a
stolen vehicle using the vehicle's embedded GPS technology? - Answers -Stolen
Vehicle Assistance
The Mopar Vehicle Protection (MVP) __________ plan provides extended, FCA-backed
coverage on more than 5,000 components. - Answers -Maximum Care
Which FCA mobile app enables customers to remotely lock and unlock their vehicle
using their phone or integrated smartwatch? - Answers -Uconnect app
The third and final step of the Connected Services Enrollment Process,
____________________, must be completed before the customer can send remote
commands to their vehicle. - Answers -Download Uconnect app
When a customer calls to ask about Connected Services, what is the best way to verify
if it's a Connected Vehicle? - Answers -Run a Single VIN Inquiry and check under
Uconnect Status tab.
Using the data from __________________, dealerships can proactively reach out to
customers for their specific Service and Sales needs. - Answers -connected vehicles
What app lets customers schedule service directly with your dealership? - Answers -
Mopar/Brand Owner's app
In the event of a mechanical issue, Roadside Assistance can be reached using the
program phone number or _________________.Select the correct answer from the list
below. - Answers -NOT Uconnect app
NOT sos button
_________ is responsible for taking care of every customer who visits your
dealership.Select the correct answer from the list below. - Answers -Everyone
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