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IPMA-HR SENIOR CERTIFICATION EXAM
NEWEST 2024-2025 ACTUAL EXAM COMPLETE
100 QUESTIONS AND CORRECT DETAILED
ANSWERS WITH RATIONALES (VERIFIED
ANSWERS) |ALREADY GRADED A+
What does the Institute for Corporate Productivity identify as
the 9 key practices for making performance management
effective in any organization? - CORRECT ANSWER-
Performance management process includes developmental plans
for the future, training provided to managers on how to conduct
a performance evaluation meeting, quality of performance
appraisals is measured, system to address and resolve poor
performance, performance appraisal includes information other
than that based on judgment of managers, performance appraisal
process is consistent across organization, emps can expect
feedback on performance more than 1x a year, 360 reviews used
to support performance evaluation process, perf. Mgmt process
includes ongoing goal review and feedback from managers.
What 6 factors do Geary Rummler and Alan Brache focus on
regarding efficiency and effectiveness of individuals and groups
of performers in Improving Performance: How to Manage the
White Space on the Organization Chart? - CORRECT
ANSWER-Clear performance specifications that are understood
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and accepted by performers and managers, adequate support
including necessary resources, time, authority, and procedures,
prompt feedback on how well performance matches
expectations, clear consequences, including prompt and
meaningful reinforcement, incentives, and rewards for meeting
or exceeding standards, as well as fair and equitable discipline,
necessary skills and knowledge in the forms of training, job aids,
and learning activities, and individual capability, meaning, in
part, physical, mental, and emotional capacities.
What does Patricia Pullam Phillips and Jack J. Phillips define as
return on investment in the 2002 Return on Investment (ROI)
Basics? - CORRECT ANSWER-Comparing earnings to
investment.
What is the purpose of calculating return on investment? -
CORRECT ANSWER-To determine if there is a financial return
for investing in a program, process, initiative, or performance
improvement solution.
In his 1996 book Leading Change, John Kotter identified the
most common mistakes that leaders and managers make when
attempting to make change and offered this 8 step process to
overcome the obstacles and carry out the firm's agenda. -
CORRECT ANSWER-Establish a greater sense of urgency,
create a guiding coalition, develop a vision and strategy,
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communicate the change vision, empower others to act, create
short-term wins, consolidate gains and produce even more
change, institutionalize new approaches in the future.
What did Kotter identify in his 2007 article "Leading Change,
Why Transformation Efforts Fail" as the most serious mistakes
that companies make? - CORRECT ANSWER-Not anchoring
changes in corporations culture since change must become a part
of the everyday way of doing things. Showing people how a new
approach, behavior, or attitude helps improve performance and
taking time to ensure that the next generation of top managers
buy into the new way of doing things.
Thomas A. Stewart wrote in Fortune Magazine that change had
become the dominant factor in organizational life. What did he
see was the causes of these changes? - CORRECT ANSWER-
Globalization of the markets, spread of info tech, computer
networks, dismantling of the hierarchy. Several business
revolutions happening at the same time and fast.
What did William Bridges note in his 2003 book Managing
Transitions: Making the Most of Changes? - CORRECT
ANSWER-Frequently it's not the changes that people resist, it's
the losses and endings they experience and the transition they
resist. Need to deal with losses and endings.
