PATIENT ACCESS Exam Study Guide.
IRELATE - answerINTRODUCE - introduce yourself, your skill set, your professional
certification & your training.
REASSURE - project a professional image, make & maintain eye contact, acknowledge patients
by name, manage up.
EXPLAIN - what you will be doing & wh...
OTHER (tab), FREE TEXT EMPLOYER NAME - answer✔If you can't find employer in Epic
what do you load?
LINKS PT & GUARANTOR ADDRESS TO A FUTURE CHANGE & ONE
AUTOMATICALLY UPDATES THE OTHER - answer✔What is the effect of entering "YES"
in the address link field?
PRIVATE ENCOUNTER - answer✔What must be asked for every encounter?
NO, WE INFORM THEM THAT THEY MAY RECEIVE A SURVEY CALL. - answer✔Do
we ask pt if they want a survey call?
ORDERING PHYSICIAN - answer✔Who is the attending physician?
OUTPATIENT - answer✔What pt class is a walk-in lab?
HOSPITAL ACCOUNT NOTES - answer✔Where do you enter comments or notes for each pt
encounter?
MEDICAL RECORD NUMBER - PT IDENTIFIER - answer✔What does MRN stand for &
what is it used for?
HOSPITAL ACCOUNT RECORD - BILLING NUMBER - answer✔What does HAR stand for
& what is it used for?
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