Exam (elaborations)
Auto Catastrophe Claims Adjusting 101 (Questions With All Correct Answers) 2024!!
- Course
- Institution
Auto Catastrophe Claims Adjusting 101 (Questions With All Correct Answers) 2024!!
[Show more]
Content preview
Name: Score:21 Multiple choice questions
Term 1 of 21
Mitchell Suites is comprised of three software applications:
• Mitchell and Audatex are similar in many ways, yet very different.
• Once you've become proficient with one, the other is adaptable with a relatively short
learning curve.
Mitchell Suites is the predominant estimating program used across the Eberl Carrier Client
Zones.
1. Customer identification
2. Effective listening
3. Claim process explanation
4. Your closing or settlement
• eClaim Manager (Claim File management)
• UltraMate (Estimating)
• WorkCenter Total Loss (Intelligent Vehicle Valuation System)
• A flexible interactive communication from beginning to end.
• It is controlling the positive interaction between yourself and the customer.
, Definition 2 of 21
• Mitchell and Audatex are similar in many ways, yet very different.
• Once you've become proficient with one, the other is adaptable with a relatively short learning
curve.
Mitchell Suites is the predominant estimating program used across the Eberl Carrier Client Zones.
Mitchell / Audatex Estimatics
Mitchell / Audiotex Estimatics...continued
Paintless Dent Repair (PDR)
Paintless Dent Repair Estimating
Definition 3 of 21
Effective customer service begins with an accurate understanding of:
• who our customers are..
• the many needs they may have...
• how we interact with them...
Circle of Customer Service...continued (a)
Circle of Customer Service
Circle of Customer Service...continued
Mitchell / Audatex Estimatics
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller stuuviaa. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79373 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now