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OAM 330 Final Exam Questions With Correct Answers

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  • OAM 330

OAM 330 Final Exam Questions With Correct Answers Advantages of having a leader - answeruniform plan disadvantages of having a leader - answerother voices may not be heard what is the most effective plan of having a leader? - answerswitch your team's leader throughout the rounds -> good cop...

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  • October 20, 2024
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  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • OAM 330
  • OAM 330
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sirjoel
©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM



OAM 330 Final Exam Questions With
Correct Answers


Advantages of having a leader - answer✔uniform plan


disadvantages of having a leader - answer✔other voices may not be heard


what is the most effective plan of having a leader? - answer✔switch your team's leader

throughout the rounds -> good cop/bad cop


coalitions are formed based on what? - answer✔formed on 1. the basis of the relationships

between the parties and 2. the economic interests that attract the parties

what are the two dimensions of relationships that are important in forming alliances? -

answer✔1. trust


2. rapport


what nonverbal behaviors symbolize distrust? - answer✔- sat further back


- whisper to friend

- smirking

- arms crossed

, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM


what are three important considerations in group negotiations? - answer✔1. trustworthiness of

key individuals

2. binding agreement: collateral, written contract?

3. nonverbal cues


what is a challenge for people in positions of power? - answer✔warmth and competence


- many people see people high in power as more competent and less trustworthy


four strategies on how to enhance trust - answer✔1. focus on a shared problem


2. similarity

3. vulnerability

4. schmoozing


how does focusing on a shared problem enhance trust? - answer✔removes the perception that

goals are at odds

- shared hatred of boss


how does focusing on similarity enhance trust - answer✔"we're all in it to get our money back"


- teams feel like we're all in it together


how does focusing on vulnerability enhance trust? - answer✔"we know we're not team C, we

know we're not your optimal choice"

, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM


how does schmoozing help enhance trust? - answer✔- increases liking and trust


- "hey what are you guys doing this weekend?"


what is one effective method of trust repair? - answer✔apologizing


(ebay example of them apologizing, more customers were enticed to remove their negative

comment)

(southwest example of taking full responsibility after little boy died and will help the family

however they can -> stock prices go up)


2 hierarchical structures advantages - answer✔1. establishes social orders and facilitates social

coordination (antidote to uncertainty and chaos)

2. increases motivation (to climb the hierarchy)


3 hierarchical structures disadvantages - answer✔1. mistrust


2. induces resentment

3. can lead to apathy if people at the bottom do not believe they can climb the hierarchy


3 ways to overcome problems with hierarchies - answer✔1. reject self-serving attributions and

perceptions of deservingness

2. engage in perspective-taking

3. reduce inequalities (status symbols)

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