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CSAM Exam: Questions & Expert Verified Solutions (Rated A+)
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CSAM Exam: Questions & Expert Verified Solutions (Rated A+)
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CSAM Exam: Questions & Expert Verified Solutions(Rated A+)
What is IAITAM? Right Ans - International Association of Information
Technology Asset Management
What three Key Process Areas serve as the core foundation of the ITAM
program? Right Ans - 1) Program Management
2) Communication and Education Management
3) Policy Management
What are the two ways IT Asset Management is defined? Right Ans - 1)
Business core competency - serves everyone in an organization
2) Business infrastructure - entire program that includes processes,
procedures, policies, roles and documentation
What three aspects does ITAM manage? Right Ans - Financial, Contractual,
and Inventory
What is Program Management? Right Ans - set of processes required to
build, maintain and monitor the ITAM core competency
What is the main purpose of an ITAM program? Right Ans - To capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization
What is the secondary purpose of an ITAM program? Right Ans - to market
the value of ITAM through informing and gathering cooperation
What are two main characteristics of ITAM as a program? Right Ans -
PERMANENT - not going away
Process-centric
What are policies? Right Ans - WHAT needs to be accomplished
, WHO the audience
WHY a policy is important
- the path of action determined as mandatory
What are procedures? Right Ans - HOW a task should be performed
Three goals of policy management Right Ans - 1) Effective implementation,
including awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
What is a needs analysis? Right Ans - ensuring that team member goals are
validated or contrasted against organizational requirements
Policy creation and validation Right Ans - Team is responsible for making
sure the policy fits the needs of the organization through validating the policy
internally
policy management - gaining support Right Ans - HR and legal departments
must enforce the policy and executive management must support the policy
for it to succeed
Policy management - review and update policy Right Ans - a policy must be
reviewed 2 months after implemented, and if it requires adjustment, it must
be re-evaluated 2 months later again
What three things do effective policies provide? Right Ans - 1) Controls to
behavior
2) Influence during changes (organizational, trends, economy, etc.)
3) ability to cope through education and enforcement
What is knowledge sharing effective for? Right Ans - building respect and
trust amongst employees
encouraging mutual support and cooperation
What is the relationship triangle? Right Ans - Balancing scope, budget and
time
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