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Leading and Managing in Nursing, 7th Edition Chapter 19: Building Effective TeamsYoder-Wise: Questions and Correct Answers the Latest Update and Recommended Version$11.49
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Leading and Managing in Nursing, 7th Edition Chapter 19: Building Effective TeamsYoder-Wise: Questions and Correct Answers the Latest Update and Recommended Version
A nurse manager is experiencing conflicts between herself and staff members. She had
tried to develop a team by using a shared leadership model to empower the staff. Staff
members are functioning:
a. as a team.
b. independently.
c. interdependently.
d. as a group.
→ ANS: D
→ A group i...
Leading and Managing in Nursing, 7th
Edition Chapter 19: Building Effective
TeamsYoder-Wise: Questions and
Correct Answers the Latest Update and
Recommended Version
1. A nurse manager is experiencing conflicts between herself and staff members. She had
tried to develop a team by using a shared leadership model to empower the staff. Staff
members are functioning:
a. as a team.
b. independently.
c. interdependently.
d. as a group.
→ ANS: D
→ A group is a collection of interconnected individuals working together, with a high
degree of interdependence, for the same purpose. A team is a unified group that is
committed to a common purpose, performance goals, and approach, for which they
hold themselves mutually accountable. The conflict indicates that the staff may not be
united in a common purpose.
2. The nurse manager used a mediator to help resolve conflicts on the unit. During the
mediation process, the nurse manager saw signs of potential team building. One key concept
→ ANS: C
→ Team building involves moving toward a common vision, which requires commitment.
Conflict and clarification of tasks are components in the development of this
commitment.
3. A mediator suggested that the nurse manager and staff members decide on a method to
resolve conflicts. It is important to have agreements about how team members will work
together because:
a. if there are no agreements, each member will make up rules about how to handle
disagreements and relationships.
b. people are naturally difficult and will not work well together without such
agreements.
c. people will naturally ask for agreements about how to be together.
d. a way to eliminate nonproductive team members must be available.
→ ANS: A
→ People must agree on the goals and mission with which they are involved. They have to
reach some understanding of how they will exist together. Tenets or agreements such
as "I will respectfully speak promptly with any team member with whom I have a
problem" go a long way to avoid gossiping, backbiting, bickering, and misinterpreting
others. Without agreement, people have implicit permission to behave in any manner
they choose toward one another, including angry, hostile, hurtful, and acting-out
behavior.
4. By following a shared leadership model, the nurse manager believes that staff members
will learn to function synergistically. Some teams function synergistically because members:
a. do not volunteer unwanted information.
b. actively listen to each other.
c. listen to the person who believes he or she is an expert.
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