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BA 101 EXAM REVIEWER QUESTIONS AND ANSWERS
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BA 101 EXAM REVIEWER QUESTIONS AND ANSWERSWho managers are and where they work - ANSWER Managers coordinate and oversee
the work of other people to meet the organizations goals In an. Can be found in an
organization, which is a deliberate arrangement of people
Three Characteristics Organizations have - ANSWER 1. Purpose
2. Composed of People
3. Structure
Why are managers important to organizations - ANS 1. Organisations need their
managerial skills and abilities more than ever in uncertain, complex, and chaotic times
2. They are vital in regards to getting things done
3. Managers provide employees with good relationships increasing productivity
What managers do - ANS Manage, coordinating and overseeing the efficient and
effective completion of others work.
Refers to doing things right - ANS Efficiency
Means doing the right things - ANSWER Effectiveness
Four functions of management - ANSWER (PLOC)
Planning (defining goals, establishing strategies, develop plans)
Leading (working with and through people)
Organizing (Arranging and structuring work)
Controlling (monitoring, comparing, and correcting work performance)
,Mintzberg's Managerial Roles - ANSWER interpersonal (people, ceremonial/symbolic
duties)
decisional (making choices)
informational (delivering information)
Katz's Managerial Roles - ANSWER Conceptual (to think and express ideas)
Interpersonal (to work well with people)
Technical (Job specific knowledge)
Factors that reshape and redefine management - ANSWER Digitization
More Organizational and Management Ethic
Growing Competitiveness
Shifting Security Threats
What should managers focus on - ANSWER Customer Service
Innovation
Social Media
Technology
Employees
Values of studying management - ANSWER Management is Universal
Reality of Work
Knowledge of considerable rewards and challenges
Steps to effective decision making - ANSWER 1. Define the problem
2. Look at the problem from various POVs and generate various solutions
, 3. Assess ideas / viable alternatives
4. Execute your solution
5. Evaluate solutions
Decision Making Process - ANSWER 1. Recognize a problem
2. Establish decision criteria
3. Assign weights to the criteria
4. Generate alternatives
5. Evaluate the alternatives
6. Choose alternative
7. Implement the alternative
8. Review effectiveness of the decision
Decision making that make rational and consistent choices to maximize value - ANSWER
Rational Decision Making
Decision making that is rational but is limited by an individual's ability to process
information - ANSWER Bounded Rationality
Escalation of Commitment means - ANSWER increased commitment to a previous
decision despite evidence it may have been wrong
Decision making that is based on experience, feelings and accumulated judgement -
ANSWER Intuitive decision making
Straightforward, familiar, and easy defined problems - ANSWER Structured problem
Decision that is repetitive and can be handled by a routine approach - ANSWER
Programmed decision
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