WGU ORGANIZATIONAL BEHAVIOR
STUDY GUIDE C175
The third stage in group development, characterized by close relationships and cohesiveness
norming stage
The fourth stage in group development, during which the group is fully functional.
Performing Stage
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The final stage in group development for temporary groups, characterized by concern with
wrapping up activities rather than task performance.
adjourning stage
A set of phases that temporary groups go through that involves transitions between inertia and
activity.
punctuated equilibrium model
A set of expected behavior patterns attributed to someone occupying a given position in a social
unit.
role
An individual's view of how he or she is supposed to act in a given situation.
role perception
, How others believe a person should act in a given situation.
role expectations
An unwritten agreement that sets out what management expects from an employee and vice
versa
psychological contract
A situation in which an individual is confronted by divergent role expectations.
role conflict
Acceptable standards of behavior within a group that are shared by the group's members.
norms
The adjustment of one's behavior to align with the norms of the group.
conformity
Important groups to which individuals belong or hope to belong and with whose norms
individuals are likely to conform
reference groups
Voluntary behavior that violates significant organizational norms and, in so doing, threatens the
well-being of the organization or its members. Also called antisocial behavior or workplace
incivility.
deviant workplace behavior
A socially defined position or rank given to groups or group members by others.
status
A theory that states that differences in status characteristics create status hierarchies within
groups.
status characteristics theory
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