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CPHQ Exam Questions and Answers (Latest Update 2025)
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CPHQ Exam Questions and Answers (Latest Update 2025)
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CPHQ Exam Questions and Answers(Latest Update 2025)
Which of the following can be defined as, "A set of measures
and data that give managers and administrators a quick yet
comprehensive overview of performance?
a. Process measurement
b. Balanced scorecard
c. Dashboard
d. Six Sigma - Correct Answer ✅Balanced Scorecard
Balanced scorecards are useful because they put strategy
and vision at the center of an organization's efforts. They
provide a visual display of the entire organization's progress.
(Scorecards tell health systems how they're doing overall.
They are quick and comprehensive. Dashboards tell systems
what's happening now using interactive metrics with drill-
down capabilities)
Describe quality assurance vs. quality control - Correct
Answer ✅Quality Assurance: Focus is on the processes and
procedures that improve quality, including any corrective
actions needed to optimize post-production quality
,CPHQ Exam Questions and Answers
(Latest Update 2025)
Quality Control: Focus on the product to find defects that
occur after development
A patient care team is in disagreement over new admissions
procedures. What decision-making model should
management use?
a. Decision criteria
b. Consensus
c. Tenure influence - Correct Answer ✅Decision criteria
(This model explores all options equally and gives unorthodox
or unpopular options a fair chance)
How does the World Health Organization Surgical Safety
Checklist lead to tight coupling in the operating room?
a. It establishes universality for patients
b. It compartmentalizes the procedures
c. It establishes a clear OR hierarchy
,CPHQ Exam Questions and Answers
(Latest Update 2025)
d. It closely aligns the various individuals involved in the
process - Correct Answer ✅It closely aligns the various
individuals involved in the process
Define risk management - Correct Answer ✅Taking steps to
avoid and control risks within an environment to accomplish a
desired outcome
Describe internal vs. external customers - Correct Answer
✅Internal customers work within the organizational
structure. External customers rely on and/or utilize the
healthcare organization and product (patients, family
members, medical equipment suppliers)
Within the last 4 days, three post-surgical patients have died
of pneumonia-related complications at a large hospital. None
of the patients presented as symptomatic for pneumonia at
the time of surgery. What evaluation tool should be used to
help identify and resolve this issue?
a. Epidemiological theory
b. Performance management measures
, CPHQ Exam Questions and Answers
(Latest Update 2025)
c. Statistical analysis
d. Improvement measures - Correct Answer
✅Epidemiological Theory, which is used to identify the
source and cause of an issue or anomaly
(The other tools are used to quantify data or examine
processes that can contribute to improvement)
When Hospital A's neonatal infection rates rise unexpectedly,
the quality council establishes a new set of performance
measures. They base their measures on internal standards,
customer survey data, and employee survey data. What
important element are the members disregarding? - Correct
Answer ✅External standards, such as national goals and
requirements
(External data provides a context for the internal data and
distinguishes where and how the facility falls compared to
national standards)
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