mgsc 395 exam 1 Questions With Solutions
Internal Customers one or more employees or processes that rely on inputs from other
employees or processes in order to perform their work
External Suppliers the businesses or individuals who provide the resources, services,
products, and materials for...
Internal Customers one or more employees or processes that rely on inputs from other
employees or processes in order to perform their work
External Suppliers the businesses or individuals who provide the resources, services,
products, and materials for the firm's short-term and long-term needs
Internal Suppliers the employees or processes that supply important information or
materials to a firm's processes
Nested process the concept of a process within a process
Core process a set of activities that delivers value to external customers
Supplier relationship process a process that selects the suppliers of services, materials, and
information and facilitates the timely and efficient flow of these items into the firm
, mgsc 395 exam 1 Questions With Solutions
New service/product development process a process that designs and develops new
services or products from inputs received from external customer specifications or from the
market in general through the customer relationship process
Order fulfillment process a process that includes the activities required to produce and
deliver the service or product to the external customer
Customer relationship process a process that identifies, attracts, and builds relationships
with external customers, and facilitates the placement of orders by customers, sometimes
referred to as customer relationship management
Support process a process that provides vital resources and inputs to the core processes
and therefore is essential to the management of the business
Operations strategy the means by which operations implements the firm's corporate
strategy and helps to build a customer driven firm
Environmental scanning the process by which managers monitor trends in the
environment for potential opportunities or threats. A crucial reason for environmental scanning is
to stay ahead of the competition
, mgsc 395 exam 1 Questions With Solutions
Developing a corporate strategy the four considerations are- (1) Monitoring and adjusting
to changes in the business environment, (2) Identifying and developing the firm's core
competencies, (3) developing the firm's core processes, and (4) developing the firm's global
strategies
Productivity = output/input
Labor productivity = output/input = policies processed/employee hours (employees x
hours)
Multifactor productivity = value of output/total cost
Core competencies the unique resources and strengths that an organization's management
considers when formulating strategy
Developing core competencies include the following (1) workforce, (2) facilities, (3)
market and financial know-how, (4) systems and technology
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