MGSC 395 Exam 1 University of South Carolina Questions With Solutions
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Course
MGSC 395
Institution
MGSC 395
MGSC 395 Exam 1 University of South
Carolina Questions With Solutions
Operation (Parts of all the processes) A group of resources performing all or part of one or
more processes
What is a supply chain? An interrelated series of processes within and across firms that
produces a service or pr...
MGSC 395 Exam 1 University of South
Carolina Questions With Solutions
Operation (Parts of all the processes) A group of resources performing all or part of one or
more processes
What is a supply chain? An interrelated series of processes within and across firms that
produces a service or product to the satisfaction of customers
External-->Internal-->Customers
Suppliers and Customers can be internal or external - to help with employee involvement
and to better understand internal process performance.
Every process and every person in the organization has customers
External customers
Internal customers
Every process and every person in the organization relies on suppliers
External suppliers
, MGSC 395 Exam 1 University of South
Carolina Questions With Solutions
Internal suppliers
What type of information should a manager know? On-time delivery
Schedule performance
In full delivery
Number of defects delivered
Internal quality performance
Cost
What are the two things that differentiate Service and Manufacturing Process? 1. Nature
of Output
2. Degree of Customer Contact
More like a manufacturing process Physical, durable output
Output can be inventoried
Low customer contact
Long response time
Capital intensive
, MGSC 395 Exam 1 University of South
Carolina Questions With Solutions
Quality easily measured
More like a service process Intangible, perishable output
Output cannot be inventoried
High customer contact
Short response time
Labor intensive
Quality not easily measured
Competitive Priorities in Operations Strategy (where you are headed) Cost
Quality
Time
Flexibility
Competitive Capabilities in Operations Strategy (where we are today/what can you do now)
Current
Neededterm-13
Planned
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