a graphic technique for defining the relationship between customer desired and product (or service) is:
a. the assembly drawing
b. product lifecycle management
c. the house of quality
d. modular design
e. the moment of truth - ANSWERSc
the 10 strategic operations management decisions includ...
lsu exam 1 isds 3115 Questions &
Answers
a graphic technique for defining the relationship between customer desired and product
(or service) is:
a. the assembly drawing
b. product lifecycle management
c. the house of quality
d. modular design
e. the moment of truth - ANSWERSc
the 10 strategic operations management decisions include:
a. process and capacity design
b. layout strategy
c. maintenance
d. managing qualtiy
e. all of the above - ANSWERSe
which is not true regarding differences between goods and services?
a. services tend to have a more inconsistent product definition than goods
b. services tend to have higher consumer interactions than goods
c. most goods are common to many customers; services are often unique to the final
customer
d. tangible goods are generally produced and consumer simultaneously;services are not
e. non, i.e., all of the above are true - ANSWERSd
which of the following attributes is most typical of a service?
a. mass production
b. production and consumption occur simultaneously
c. consistency
d. tangible
e. easy to automate - ANSWERSb
the total of all outputs produced by the transformation process divided by the total of the
inputs is:
a. greater in manufacturing than in services
b. defined only for manufacturing firms
c. multi factor productivity
d. single-factor productivity
e. utilization - ANSWERSc
which of the following statements best characterizes delivery reliability?
a. a company that always delivery at the promised time
, b. a company that delivers more frequently than its competitors
c. a company that always delivers on the same day of the weel
d. a company that delivers faster than its competitors
e. a company that has a computerized delivery scheduling system - ANSWERSa
Response-based competitive advantage can be:
a. flexible response
b. reliable response
c. quick response
d. all of the above
e. none of the above - ANSWERSd
standardization is an appropriate strategy in which stage of the product life cycle?
a. introduction
b. maturity
c. retirement
d. growth
e. decline - ANSWERSb
which of the following OM strategy/issues should a firm with a product in the maturity
stage of its life cycle be least concerned with at the present time?
a. fewer rapid product changes
b. increase capacity
c. long production runs
d. standardization
e. cost cutting - ANSWERSb
The phases of project management are:
a. different for manufacturing projects than for service projects
b. planning, organization, staffing, leading, and controlling
c. planning, programming, and budgeting
d. GANTT, CPM, and PERT
e. planning, scheduling, and controlling - ANSWERSe
which of the following statements regarding Gantt charts is true?
a. Gantt charts use the four standard spines of Methods, Materials, Manpower, and
Machinery
b. Gantt charts are visual devices that show the duration of activities in a project
c. Gantt charts give a timeline and precedence relationships for each activity of a project
d. Gantt charts are expensive
e. all of the above are true - ANSWERSb
which of the following statements regarding CPM is true?
a. all activities on the critical path have their ES equal to their LF
b. All activities on the critical path have their LS equal to the maximum EF of all
immediate predecessors
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