ORGB 364 EXAM NEWEST ACTUAL
EXAM WITH COMPLETE QUESTIONS
AND DETAILED ANSWERS GRADED A |
BRAND NEW!!!
what are the 4 conflicts of pre-employment socialization -
✔✔✔ Correct Answer > 1. employers describe positive aspects
of the job/company, not giving employees complete
information they need to may accurate employment decisions
2. applicants avoid asking questions about the company to
maintain a favourable image of themselves
3. applicants engage in impression management when seeking
employment (hide negative info, act out of character)
4. employers are sometimes reluctant to ask questions because
they dont want to scare off applicants
what are the four components of emotional intelligence? -
✔✔✔ Correct Answer > self-management
awareness of others
emotions
management of others emotions
,what are the four ways employees respond to job
dissatisfaction? (EVLN model) - ✔✔✔ Correct Answer >
quitting/ leaving dissatisfying work (exit)
attempting to change dissatisfying work (voice)
waiting for the problem to sort itself out (loyalty)
reducing work effort/ performance (neglect)
what is affective organizational commitment - ✔✔✔ Correct
Answer > employees emotional attachment to, identification
with, and involvement in a particular organization
what is continuance commitment and what does it contrast -
✔✔✔ Correct Answer > it is the calculative bond with the
organization. it opposes affective organizational commitment
two forms: employee has no alternative opportunities and
leaving the company would be a significant financial sacrifice
define stress and the stress experience - ✔✔✔ Correct Answer
> stress is an adaptive response to a situation that is perceived
as challenging or threatening to a persons well being
,the stress experience (general adaptation syndrome) involves
moving through 3 stages: alarm, resistance, and exhaustion
what are the 3 stages of general adaptation syndrome? - ✔✔✔
Correct Answer > alarm- when a threat or challenge activates
physiological stress response (energy level and coping
effectiveness decrease)
resistance- activates biochemical, psychological, and behavioral
mechanisms to give the individual more energy to engage in
coping mechanisms
exhaustion- if the source of stress persists and cannot be
removed
what are the 4 most common workplace stressors? - ✔✔✔
Correct Answer > organizational constraints, interpersonal
conflict, work overload, low task control
identify 5 ways to manage workplace stress - ✔✔✔ Correct
Answer > remove the stressor
withdrawing from the stressor
changing stress perceptions
controlling stress consequences'
receiving social support
, define cognitive dissonance - ✔✔✔ Correct Answer > when
people perceive their beliefs, feelings, and behavior to be
incongruent with each other (causes feelings of hypocrisy)
what is the service profit chain model? - ✔✔✔ Correct Answer
> proposes that job satisfaction has a positive effect on
customer service, which flows on to shareholder financial
returns
Distress vs. eustress - ✔✔✔ Correct Answer > distress- a degree
of psychological, physiological, and behavioural deviation from
healthy functioning (bad)
eustress- a necessary part of life because it activates and
motivates people to achieve goals, change environments,
succeed in life's challenges (good)
define workaholism - ✔✔✔ Correct Answer > work addiction. a
characteristic of people with perfectionism and a natural
tendency to have negative emotions
in relation to emotions, what is the core affect? - ✔✔✔ Correct
Answer > the associated valence signalling that the perceived
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