Apco Public Safety Telecommunicator 1 Questions And Answers
2 views 0 purchase
Course
APCO MEDS
Institution
APCO MEDS
Apco Public Safety Telecommunicator 1
Questions And Answers
Ethics involves an individual's personal, professional, and organizational rules of conduct.
True
True/False:
The three primary disciplines of public safety communications are law enforcement
communications, fire service communica...
Apco Public Safety Telecommunicator 1
Questions And Answers
Ethics involves an individual's personal, professional, and organizational rules of conduct.
True
True/False:
The three primary disciplines of public safety communications are law enforcement
communications, fire service communications, and emergency management
communications. False
True/False:
The term "vital services" defines the primary functions or tasks of public safety
communications systems. True
True/False:
, Apco Public Safety Telecommunicator 1
Questions And Answers
Quality Assurance programs in the PSAP include actions taken to ensure that standards
and procedures are met and followed. True
True/False:
A policy is a guide to action, and a procedure is a guide to thinking. False
True/False:
Because the telecommunicator cannot see callers on the phone, nonverbal communication
plays no part in handling public safety calls for service. False
True/False:
A question that cannot be answered "yes" or "no" is referred to as an open-ended question.
True
True/False:
, Apco Public Safety Telecommunicator 1
Questions And Answers
When called upon to testify in a legal case, keep answers simple, and if at possible answer
yes or no. True
True/False:
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing. False
True/False:
An observation is based on assumptions and an inference is based on facts. False
True/False:
As part of customer service, callers expect to talk to a professional, be treated with
courtesy, and speak to a person who can solve their problem. True
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller UpperClass. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $18.99. You're not tied to anything after your purchase.
