APCO PST Certification Exam Questions
And Answers
What does the term vital services define? The primary functions or tasks of public safety
communications systems.
What are the functions of vital services? - Communication w/ the public
- Communication between members of the same agency
- Com...
What does the term vital services define? The primary functions or tasks of public safety
communications systems.
What are the functions of vital services? - Communication w/ the public
- Communication between members of the same agency
- Communication between public safety agencies
- Communication between public safety agencies and support services
What is mutual aid? A process of supplying supplemental personnel, equipment or other
resources to an incident to assist agencies that may be in danger of becoming overwhelmed in
their response.
What is the difference between a policy and a procedure? - A policy is a guide to thinking.
- A procedure is a guide to action.
What does the communications cycle entail? (hint: 6 componenets) - Sender
- Receiver
, APCO PST Certification Exam Questions
And Answers
- Message
- Medium
- Context
- Feedback
What does active listening involve? Demonstrating an interest and understanding in what
is being said through staying focused, asking questions, listening for the main point and listening
for the rationale behind what is being said.
What is nonverbal attending? Physically signaling that you are listening.
Although TCs and callers are not face-to-face can TCs use nonverbal attendings? Yes!
Can open-ended questions be answered with "yes" or "no"? No!
What are reflecting feelings? Repeating in a short, declarative statement the emotions or
feelings that the sender is communicating.
, APCO PST Certification Exam Questions
And Answers
What is the difference between observations and inferences? - Observations = Facts (What
we see and hear)
- Inferences = Assumptions (What we think or believe to be true or have not been verified)
What do callers expect? To talk with a trained professional, to be treated with courtesy,
and to speak to someone who can assist them with their problem.
QA (Quality Assurance)/QI (Quality Improvement) programs include... all actions taken
to ensure that standards and procedures are met and followed.
What is important to always remember? Any type of call can come in on any line at any
time.
What should you never do? Share legal advice or give your personal opinion.
If you can only get one piece of information... make sure it is "where"! And always verify!
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller UpperClass. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.49. You're not tied to anything after your purchase.
