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FLETC BOP MIDTERM STUDY GUIDE
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FLETC BOP MIDTERM STUDY GUIDE
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FLETC BOP MIDTERM STUDY GUIDEDiversity - Answers-Recognizing and responding to the needs of different cultures and
occupational groups within the workforce for purposes of maximizing retention and
productivity while maintaining affective working relationships
Inclusion - Answers-A culture that connects each employee to the organization
encourages collaboration flexibility and fairness and leverages diversity throughout the
organization so that all individuals are able to participate and contribute to their full
potential
Who is responsible for diversity - Answers-Everyone
Managing diversity - Answers-Managing a diverse workforce that works together in
harmony and is able to communicate with and effectively managing the inmate
population
Qualities of culturally skilled correctional officer's - Answers-A Ca War Call
Avoid confrontation
Communication
Avoid stereotyping
Willingness to learn about other cultures
Avoid rash judgments
Respect others and their opinions
Comprehension
Able to be oneself
Listening
Looks for the win win
What is selective perception - Answers-Seeing only what we want to see
What is self fulfilling prophecy - Answers-The way our attitudes and expectations come
through in the way we communicate
We act towards others according to the way we escape the then to respond
Ethnocentrism - Answers-Regard ourselves and our culture customs or religion as
inherently superior to others
Tolerance - Answers-The virtue that helps us respect and relate well to people of
diverse backgrounds
What are the sizing up skills - Answers-PPOL
Positioning
Posturing
Observing
Listening
, Benefits of a diverse workforce - Answers-MR. SACI
Makes the Bureau of prisons in employer of choice
Retains develops in advance is the best talent in the organization
Supports the BOOP's mission statement core ideologies and core values
Attracts highly qualified candidates
Creates an environment that works for everyone
Increases productivity and efficiency
How diverse city influences our impressions - Answers-MSD
Make observations
Stereotypes
Draw conclusions based on observations
Strategies for dealing with diversity - Answers-BANTER
BOP policy
Approach diverse city as a win-win opportunity
No racial profiling
Treat people as individuals
Examine assumptions before actions
Realize the impact of decisions and actions
What is positioning - Answers-Putting yourself in the best possible safe place to see and
hear inmates
What is a proper distance between you and an inmate - Answers-5-6 feet
What is posturing - Answers-The way you physically present yourself
Stand Erect
Eliminating distracting behaviors
Incline slightly forward
What is observing? - Answers-A preventative measure. You are looking for behavior
appearance and environment
Remember that observing is a preventive measure used to avoid dangerous situations
or assaults.
Behavior
Appearance
Environment
What is listening - Answers-The basic elements are suspend judgment pick out
keywords and identify intensity of emotion
An inmate can die from withdrawal. - Answers-True
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