WGU C715 Organizational Behavior - Ch.7
Motivational Behavior
What are the three key elements of motivation? - ANS intensity, direction, and persistence
motivation - ANS accounts for an individual's intensity, direction, and persistence of effort
toward attaining a goal
hierarchy of needs theory (Maslow) - ANS 1. Physiological
2. safety
3. social
4. esteem
5. self actualization
lower order needs - ANS satisfied externally, such as physiological and safety needs.
higher order needs - ANS satisfied internally, such as social, esteem, and self-actualization
needs
self-actualization - ANS the drive to become what you are capable of becoming
Theory X - ANS assumption that employees dislike work, are lazy, dislike responsibility, and
must be coerced to perform.
Theory Y - ANS assumption that employees like work, are creative, seek responsibility, and can
exercise self-direction.
hygiene factors - ANS Factors—such as company policy and administration, supervision, and
salary—that, when adequate in a job, placate workers. When these factors are adequate,
people will not be dissatisfied
Hertzberg's two factor (motivation-hygiene) theory - ANS relates intrinsic factors to job
satisfaction and associates extrinsic factors with dissatisfaction
McLelland's theory of needs - ANS states achievement, power, and affiliation are three
important needs that help explain motivation
need for achievement (nAch) - ANS need for achievement (nAch) The drive to excel, to achieve
in relationship to a set of standards, and to strive to succeed
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