1. Broad opening
Answer
allowing the client to take the initiative in introducing the topic
2. empathy
Answer
3. exploring
Answer
delving further into a subject of idea (ex
tell me more about that)
4. focusing
Answer
concentrating on a single point (ex
"this point seems worth looking more closely at" "of all the concerns you've mentioned, which
is the most trouble- some?")
5. reflecting
Answer
directing client actions, thoughts, and feelings back to the client (ex
client
"my brother spends all of my money and then has the nerve to ask for more" nurse
"this causes you to feel angry?")
6. restating
,Answer
repeating the main idea expressed ex) client
"I can't sleep. I stay awake all night"
nurse
"you have difficulty sleeping" client
I'm really mad, im upset" nurse
"you're really mad and upset"
7. Concrete Messages
Answer
words are explicit and need no interpretation; speaker uses nouns instead of pronouns; questions
are clear, direct, and easy to understand and elicit more accurate responses
8. Abstract messages
Answer
unclear patterns of words that often contain figures of speech that are difficult to interpret;
require listener to interpret what the speaker is saying/asking
9. Restraint
Answer
application of a physical force to a person without permission
-human or mechanical
10. secclusion
Answer
involuntary confinement in specially constructed, locked room equipped with a security
window or camera for direct visual monitoring
11. Voluntary Admission
, Answer
client willing to seek treatment and agree to be hospitalized; can leave at any time (as long as
they don't pose a danger to themselves or others)
12. Involuntary admission
Answer
client hospitalized against their will admitted for psychiatric services until they no longer pose a
threat to themselves or others; each state has different laws governing civil commitment; 48-72
hour emergency hold, then civil commitment proceedings must happen
13. Crisis
Answer
turning point in an individuals life that produces an overwhelming emo- tional response;
experienced when they confront some kind of life circumstance or stressor that they can't
effectively manage through the use of their customary coping skills
14. Stages of crisis
Answer
1. exposed to stressor, experienced anxiety, and tries to cope in customary manner
2. anxiety increases when customary coping skills are ineffective
3. person makes all possible efforts to deal with stressor, including attempts at new coping
methods
4. when coping attempts fail, the person experiences disequilibrium and significant destress
15. Maturtional crises
Answer
(developmental crisis) predictable events in the normal course of life
(ex
leaving home for the first, getting married, having a baby, beginning a career)
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