SCM 432 Exam 1 Questions & Answers 2024/2025
Operations & Supply Chain Management - ANSWERSThe design, operation, and improvement of the systems that create and deliver value to the customers through the firm's primary products and services
achieve goals by balancing cost, quality, speed & ...
Operations & Supply Chain Management - ANSWERSThe design, operation, and improvement of the
systems that create and deliver value to the customers through the firm's primary products and services
achieve goals by balancing cost, quality, speed & flexibility - ANSWERSSupply chains help us...
It is the design, operation and improvement all systems used to efficiently and effectively transform
inputs into outputs while maximizing productivity
(What do I get?)/(What is the price?) - ANSWERSValue equation
(What do I make?)/(What does it cost?) - ANSWERSProductivity (ch1 equation)
Cost - ANSWERSMaterial x
Production x: Machine, Labor, etc.
Packaging, Transportation and Storage x
Quality x: Returns, Warranties, Repairs, Rework, Time, etc.
Other organizational x: Marketing, Finance, Technology, Waste Disposal, Rent, Insurance, Human
Resources, Legal, etc.
Design Quality
Production Quality
Quality Level Delivered
Consistent Quality
Perceived Quality
Service Quality - ANSWERSWhat are the different types of quality?
Speed/time - ANSWERSDelivery Time
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