BUS 237 Introduction to Business
Technology Management final exam
study review actual solution Simon
Fraser University
,2 basic ways to gain competitive advantage through systems: - --1. Changing the product
2. Business Process
Porter's Value Chain - --
Functional Systems - --Facilitate the work of a single department or business function. May also be
called functional silos because they work independent of others.
Cross-functional systems - --These systems integrate data and business processes across different
departments and systems
Inter-organizational systems - --Are systems that are used by 2 or more related companies. ex. e-
commerce applications.
Problems with isolated functional systems: - --- Data duplication/inconsistency
- Disjointed processes
- Limited info/lack of integration
- Isolated decision lead to overall inefficient activities
- Increased expense
Ways to improve business without technological change: - --1. Adding resources
2. Adding specialization
3. Changing/eliminating unproductive activities
Business Process design - --This is the idea that businesses should not just automate or improve a
existing functional systems. Instead it is making changes by integrating functional systems.
, Enterprise Application Integration (EAI) - --Is an approach to combining functional systems, it uses layers
of software as a bridge to connect FS. A customized EAI interface is created for each FS, which allow
them to pull whatever information they want from each system.
Enterprise Resource Planning (ERP) - --There is one central database and there is a set of standard
business processes built on top of it.
- ERP uses a prebuilt software, so the company must get rid of its functional systems before it adopts it
- Primary users are manufacturing companies
Challenges of business process design: - --- Process design projects are expensive and difficult
- May take a long time
- Employees resist change
- Ultimate outcome is uncertain
Challenge of implementing Business Process changes: - --- Process is often very complex and require
many people to agree.
- Hard to convince the organization that the changes are worth the effort.
- Many employees resist this change
Industry Standard Process - --Processes built into business applications from companies such as oracle or
SAP
Benefits of industry standard process: - --- Integrate activities across departments
- Save costs of tailor-made process design
- enables the company to benefit immediately from tried and tested cross-departmental processes
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller smartzone. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
