GMU Management 321 Exam 1 Study Guide || A+ Verified
Solutions.
HR Management Roles: Administrative correct answers Clerical and administrative support
operations (e.g., payroll and benefits record keeping)
HR Management Roles:Operational/Employee Advocate correct answers ---Operational:
Managing tactical HR activities (e.g., complying with EEO regulations, designing standard
training programs, interviewing applicants)
---Advocate: "Champion" for employee concerns
Employee crisis management
Responding to employee complaints
Strategic role for HR correct answers Having a "seat at the table" during strategic discussions
HR becomes a strategic business partner by:
-Focusing on developing HR programs that enhance organizational performance.
-Involving HR in strategic planning at the onset.
Participating in decision making on mergers, acquisitions, and downsizing.
-Redesigning organizations and work processes.
Accounting and documenting the financial results of HR activities.
How the role of HR Management is changing: correct answers pyramid flipped upside down,
Strategic making up 60%, Operational/employee advocate is 30%, Administrative is 10%
What functions of HR are typically outsourced? correct answers Payroll
benefits
recruitment
Compliance and risk management
Relocation
Job satisfaction correct answers A positive emotional state resulting from evaluating ones job
experience.
Organizational Committment correct answers The degree to which employees believe in and
accept organizational goals and desire to remain with the organization.
Drivers of Retention correct answers Job design and work, career opportunities, rewards,
employee relationships, and characteristics of the employer
Equal Employment Opportunity correct answers Employment that is not affected by illegal
discrimination.
Blind to Differences correct answers Differences among people should be ignored and everyone
should be treated equally
Protected Class correct answers People within a group identified for protection under equal
employment laws and regulation.
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